Associate Insights Analyst

Company	AlphavuSee more
Address	Washington, DC
Form of work	Full-time
Salary	$80,000 - $100,000 a year
Category	Retail

Job description

Candidates must submit a resume and cover letter with each application, or the application will not be considered.

Company Overview

AlphaVu is a public sentiment, customer satisfaction, and voter opinion analytics firm with services built specifically for the government and public infrastructure industries. We collect and monitor citizen sentiment by the real-time processing of social media and other data sources using natural language processing, machine learning, and social network analysis. This empowers our clients to better understand the unique needs of the communities they serve and enables them to build the most effective marketing/communications efforts, driven by a high and demonstrable return on investment. Although real-time analytics and visualizations are key to our service offerings, we are not a dashboard company. Our team members work closely with our clients, we understand their challenges, and we partner with them to help them succeed. The AlphaVu team consists of individuals who are curious, investigatory, collegial, and well-rounded.

Job Description

AlphaVu is seeking an Associate Insights Analyst for our DC office to work alongside the Director of Client Engagement and our analyst team, focusing on client project management within the public transportation and government sectors. Key responsibilities include managing client deliverables, helping lead client meetings, and ensuring client satisfaction by providing timely, actionable insights to our customers. The ideal candidate will possess extensive knowledge of the public transportation or governmental sectors, with proven expertise in public information and communication campaigns. They will also have strong technical skillset and be able to generate analytic reports using both quantitative and qualitative analysis. As a new and vital role in our expanding company, the Associate Insights Analyst will play a critical part in strengthening and growing our client relationships in the public sector.

We are a small yet growing business, led by our Founder/CEO Scott Wilkinson and Director of Client Engagement Zach Hernandez. Team members should be comfortable working in a small office setting and feel motivated to pitch in during various aspects of our business development and marketing, including but not limited to social media content, blog posts, and industry conferences. Candidates should be able to manage work independently, enthusiastically contribute to team projects, and be adaptable to the immediate needs of a small business.

Responsibilities

Help lead client calls and in-person meetings, effectively communicating value to customers and demonstrating expertise in public communications.
Assist the Director of Client Engagement in developing client resource materials and leading training sessions with customers.
Support AlphaVu’s business development by helping compile case studies and engaging prospective clients in pitches and industry events.
Use data exploration tools including Kibana/Elasticsearch, Tableau, R, SQL, and Excel to analyze large and continually evolving sets of client public engagement data.
Assist in writing JSON and SQL queries within our AWS cloud infrastructure environment for automated data monitoring and topic coding.
Help monitor client public engagement channels and write concise summaries of relevant online conversations and sentiment trends in a timely manner.
Generate visual reports and written memos summarizing analytics and recommendations in a succinct and appealing format.
Study social media and other emerging data sources to generate qualitative analysis.
Help manage client paid outreach campaigns and make recommendations based on performance analytics.
Help develop internal marketing and communication materials including blog posts, social media content, paid outreach campaigns, and assist in industry conference appearances.

Required Qualifications

Bachelor's degree in a relevant field.
1-4 years of relevant work experience.
Strong communication skills, including excellent verbal presentation capabilities in a client and industry setting.
Exhibited ability to synthesize complex ideas into clear, succinct, business writing.
Strong analytic thinking skills and experience with quantitative and qualitative analysis.
Understanding of digital marketing platforms (Google Ads, Facebook Ads Manager, etc.) and social media performance analytics.
Proficient with Excel, Word, and Google Suite.
Familiarity with project management software like Notion to oversee client projects and track progress.
Ability to work both independently and in teams as required.
Passion for pitching in, working across boundaries, and operating outside narrowly defined roles in a small and growing company.
Very self-motivated, highly organized, pays attention to detail, and able to quickly master new skills and techniques.

Preferred Qualifications

Relevant work experience at a public transportation agency or in a client management role focusing on the public sector.
Proficiency in business intelligence software such as Tableau or QuickSight for analyzing client engagement data, managing dashboards, and creating reports.
Familiarity with JSON, SQL, and Python basics.

Benefits

$80,000 - $100,000 annual salary, commensurate with experience.
401(k) with matching of up to 3% of gross income.
100% healthcare premium based on bronze reference plan.
Public transit compensation of $120/month.
2 weeks of vacation, vesting after first 6 months of employment. Additional week vacation accompanying annual company closure Dec 24-Jan 1.

Application Materials

Candidates must submit a resume and cover letter with each application, or the application will not be considered.
The cover letter must demonstrate a clear understanding of the company goals, job description, and how you intend to apply your past experiences and current skillset to the position. Please keep resumes and covers letters to one-page each.
Please PDF your materials and email to zachary@alphavu.com with “Associate Insights Analyst” in the subject line.
We will begin reaching out to candidates in mid to late February.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits: