Associate Implementation Manager - Remote

Symetra has an exciting opportunity to join our team as an Associate Implementation Manager!

About the role

In this role, you will be responsible for the implementation of groups under 500 lives for Life, AD&D, Disability, Absence Management and Voluntary Benefits. You will install assigned sold cases, from point of sale through delivery of final bill and contract.

What you will do

• Handle the implementation of employer benefits including Life, Disability, Absence Management and/or Voluntary Benefit programs for groups under 500 lives.
• Collaborate with multiple departments and build effective relationships with the Account Management, Sales, and Operations teams.
• Assist and partner with Implementation Managers on more complex implementations.
• Gain extensive knowledge of Symetra’s Benefit product portfolios, service and processing capabilities, including but not limited to enrollment, call center, claims, billing, underwriting, and marketing materials.
• Be an advocate for customers; research and identify issues and develop customer specific solutions.
• Issue accurate contracts and billing invoices.
• Provide customer with excellent service via phone and email throughout implementation and transition to Account Management.
• Work with third party Broker/Consultant to ensure a smooth implementation. Manage and document performance guarantee turnaround times and dates.
• Maintain high quality implementation logs and reporting to keep partners informed.
• Develop tools and/or processes that help improve future implementations.
• Conduct and/or prepare materials for Enrollment meetings, benefit fairs and trade shows.

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued.” Vernell K. – Auditor

“I love the focus on work-life balance and the overall encouragement to be who I am. I feel confident being myself here!” Jessica G – Email Marketing Specialist

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $30.92 - $51.51 plus eligibility for annual bonus program

Your experience and skills

• High School Diploma or equivalent required. College degree preferred.
• 1-2 years of experience managing small group implementations required.
• Solid understanding of Symetra products, benefits, claim, billing workflow processes preferred.
• High attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Phenomenal consultative, problem solving and planning skills.
• Adept time management skills especially when dealing with competing priorities.
• Comfortable facilitating meetings with internal and external teams.
• Great multi-tasking and project management skills.
• Proficient with the MS Office Suite of programs.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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