Associate Director Of Nursing, Gotham Health - Belvis

About NYC Health + Hospitals

NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

PURPOSE OF POSITION:

Site specific Director, coordinator and evaluator of clinical operations and is responsible for the operational management of Nursing in the community group practices and ambulatory clinics. In conjunction with the Regional director, Gotham Health administrative and medical leadership to develop and implement the strategic plan of the assigned regional community health sites. Acts as a change agent, leader and role model for the nursing profession with the goal of having nurses work at the top of their licenses.

AREAS OF RESPONSIBILITIES:

Finance and Budget: Assist in developing operating budget for personnel service (PS) and other than personnel services (OTPS). Monitors variance activity on a monthly basis. Consistently reviews department budget, trends and implement cost containment strategies as needed. As part of the regional senior leadership team responsible for the designated sites productivity including monitoring & optimizing provider scheduling templates.

Patient Relations: Act upon strategies to enhance the patient experience. Monitor patient complaints in conjunction with the Patient Relations representatives to identify trends and plans of correction.

Leadership: Provides leadership accountability and oversight for Nursing and clinical practice and strategies supporting the delivery of exceptional patient care in the community group practices.

Strategic Planning: Participates in long-range strategic planning and short-range implementation to ensure sites are managed in a consistent manner that embraces patient-centered service and service excellence standards and utilizes efficient operational processes.

DUTIES AND RESPONSIBILITIES:

• Working with the Regional director, Gotham Health administrative and medical leadership develop and influence the following:
• Assess, architect and impact the new culture by articulating the desired mindsets and behaviors that must be in place for Gotham’s Health Nursing transformation to be fully realized.
• Develop and execute a plan that will drive change and allow stakeholders to understand, embrace, and institutionalize the desired new mindsets and behaviors.
• Uses evidence-based patient safety methodology to support, develop and implement initiatives across the health system.
• Responsible for leading and participating in improvement efforts to ensure excellence and greater quality of care across all Gotham settings
• Lead initiatives designed to achieve the triple aim of an improved patient experience of care (including quality and satisfaction, improved outcomes and/or health of populations, and a reduction in the per capita cost of healthcare.
• Responsible for tracking outcomes as a measure of effectiveness
• Provide highly visible, senior, and individual leadership to support and promote Patient Safety and Gotham Health’s strategic goals.
• Ensuring the standardized development, implementation, and enforcement of all policies and procedures, including patient rights in an outpatient primary care clinical setting.
• address, remove variation and fragmentation that may exist and strive to standardize through the adoption of best practice and the creation of a framework that acts as a vehicle to provide consistent services at the highest quality and implemented Gotham wide
• Participates in the review of patient satisfaction data and comments and shares with team members. Implements activities to improve the patient and family experience in the ambulatory setting. Addresses any complaints or concerns.
• Planning for, and administration of, the managerial, operational, and reporting components of a primary care.
• Participating in the quality assurance program for participant care and staff performance. Develops and directs continuous quality improvement programs which achieve targeted patient quality of care outcomes.
• Take responsibility to comply with applicable laws and regulations.
• Ensuring the provision of staff orientation, staff education, and ongoing staff training in accordance with state regulations.
• Ensuring all health care workers are protected from biological hazards consistent with state federal and CDC Guidelines.
• Ensuring an OSHA/Infection Control program, records of work injuries, and employee health records are maintained and managed appropriately.
• Ensures all clinical personnel practice infection control and standard precautions maintain compliance with all safety regulations.
• Actively participates in planning and designing policies and procedures in collaboration with appropriate staff members.
• Identifies work related improvement opportunities and analyzes them to identify causes/find solutions that improve teamwork and patient satisfaction.
• Acts decisively to implement solutions to resolve critical issues or improve processes.
• Communicates clear understanding of job responsibilities, task objectives, deadlines and performance expectations.
• Shares up-to-date information on facility activities and policy changes in a timely manner.
• Listens attentively to others. Tries to understand the meaning of the communication of others, perceives their needs and interests.
• Works in harmony with others as a team leader.
• Participates in on site regulatory surveys, i.e. VFC, Laboratory, Article 28, HRSA and development of Corrective Action Plans as needed.

SUMMARY:

• Accepts full responsibility for his/her actions
• Conducts and presents self in professional manner.
• Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes, and participates in the quality improvement process.
• Monitors, supervises, and submits all mandatory state reporting to the DOH by mandatory deadlines.
• Supervises, contributes, and participates in all mandatory and time sensitive sites specific RCA.
• Supports initiatives designed to improve individual and organizational performance.
• Overseeing the maintenance of all clinical equipment.
• Overseeing Infection Prevention and Control Program.
• Regional lead for creative and innovative paths forward in the front lines of Nursing and patient care.
• Responsible for care gap metrics.
• Must possess an understanding of Gotham’s Health overall strategic goals and have demonstrate a sense of commitment and passion to achieving those Goals.
• Monitor pre-visit planning at sites to include daily huddles.
• Travel to sites in areas of responsibility.
• Valid Driver’s license
• Performs other related duties as requested by the Regional Medical Director/or Gotham Health COO or CMO.

Minimum Qualifications

1. Licensed and currently registered to practice as a Professional Nurse in New York State, plus (2) or (3) below.

2. A Master's Degree in Nursing Administration, Education or an equivalent field and a minimum of six years of satisfactory nursing experience, of which four years shall have been in a supervisory, teaching or administrative capacity; or,

3. A Baccalaureate Degree in Nursing and seven years of satisfactory nursing experience, five years of which shall have been in a supervisory or teaching capacity; or,

4. A satisfactory equivalent combination of education and experience. However, all candidates must be licensed and currently registered to practice as a Professional Nurse in New York State.

Department Preferences

• Current certification in Ambulatory Care Nursing, preferred.
• Preferred Seven years of progressive leadership experience in Primary Care Setting
• Excellent communication skills, both oral and written.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Job Type: Full-time

Pay: $130,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• Monday to Friday

Education:

• Master's (Preferred)

Experience:

• Supervising: 4 years (Preferred)
• Nursing: 7 years (Preferred)

License/Certification:

• RN License (Required)

Work Location: In person