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SalaryAt UCLA Health, our vision is to heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness. With over 200 practices across Southern California, UCLA Health Clinics are uniquely positioned to provide care for patients through a comprehensive array of health services delivered where our patients live and work. The Better Practice Solutions Team supports UCLA Health Clinics’ mission to deliver leading-edge patient care by providing reporting and analytics, promoting operational excellence, and helping to ensure that patients receive timely and efficient care. As an integral member of the Better Practice Solutions Team, the Associate Consultant will work closely with the Better Practice Solutions Manager to help drive efficiency and effectiveness of clinical operations through financial sustainability and performance improvement. The Associate Consultant/Analyst will be expected to serve as liaison in certain capacities with operational teams and leaders across UCLA Health’s Ambulatory Enterprise. The Associate Consultant will help inform and implement UCLA Health’s Ambulatory Strategy by monitoring and reporting out on operational metrics such as staffing needs/volume, utilization patterns, patient demand, and referral leakage, for assigned service lines/areas. Using deep insight, critical thinking, and operational expertise, the Associate Consultant will work to monitor access, efficiency, and productivity of UCLA Health practices. When areas of opportunity are identified, the Better Practice Solutions Office will partner with leadership to develop, execute, and assess performance improvement plans using tools and strategies such as financial and operational SWOT analysis, PDSA cycles, and Lean methodologies. This position will partner with FPG Finance to report and interpret operational drivers of financial performance in order to ensure the operational and financial sustainability of clinics and practices. Salary Range: $31.03-$65.90
* Bachelor's degree in related area and / or equivalent experience / training. (MHA, MBA, or equivalent degree a plus but not required) * 2+ years experience working in a professional environment, preferred with increasing responsibility in a large healthcare delivery system * Experience with Tableau, Power BI, or other data visualization tools (SQL experience a plus) * Experience with Microsoft Office Suite * Knowledge of Lean, six sigma, or similar process improvement methodologies * Past experience with project management, and meeting deadlines with accountability * Excellent oral and written communication and presentation skills. * Demonstrated ability to establish cooperative working relationships with peers, physicians, senior executives, and other operational leaders * Strong analytical, critical thinking, and problem-solving skills - able to analyze information, problems, situations, practices, and procedures to recognize alternatives and provide solutions as well as ability to translate business questions and requirements into reports, views, and data visualizations * Ability to collaborate with management to ensure people, financial, and informational resources are aligned; knowledge of institutional policies and procedures * Ability to work independently with minimal supervision * Ability to organize, prioritize and complete work in a timely manner despite many deadlines and competing priorities * A highly service-oriented attitude and proven flexibility, ability to maintain composure and respond professionally when confronted with difficult situations
