Associate Clinical Support

Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in Ireland, the United States, Australia, Germany, and the Netherlands.

The Role:

The Associate Clinical Support is responsible for providing support and education to physicians, office staff, and patients. Provides Clinical Support for clinical and commercial procedures, including activations, programming, follow-ups, and troubleshooting.

Position Responsibilities:

• Represents Mainstay Medical during surgeries and implants (or cases) by providing all necessary equipment and products required for device implants and demonstrates understanding of implant and initial troubleshooting techniques.
• Performs technical support and follow-ups in hospitals and clinics.
• Provides on-call support as needed for surgeries, reprogramming, troubleshooting, follow-up, etc. on evenings and weekends. Uses available down time to assist commercial operations with other assigned tasks, including providing patient identification and selection support to customers.

• During and following surgeries, completes necessary documentation (e.g., implant registration, packing list and temporary ID cards), and places order with sales operations for pending purchase orders and product replacement.

• Serves as Mainstay representative to physicians and support staff regarding Mainstay products, service, and support.
• Manages inventories (consignment, trunk, local office, and loaner products) and provides support with rotation and delivery to optimize customer service and efficiency.

• Collaborates with Therapy Manager on territory to help drive strategy and growth.
• Performs other related duties as assigned.

Qualifications:

• Typically requires 2-4 years of healthcare-related experience with a Bachelor’s degree in science or health science.
• Experience working in a hospital environment with an emphasis on OR/ICU experience preferred.
• Travel will consist of mostly regional travel by car.

The salary range for this position is $72,000 to $85,000/year; however, base pay offered will take into account a range of factors, including job-related knowledge, skills, and experience. The total compensation package includes a range of medical, dental, vision, financial, and other benefits, as well as equity.

Mainstay Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. Mainstay Medical participates in E-Verify.