AddressThe Associate Client Advocate (ACA) is responsible for supporting the client relationship and the strategy development, and execution at the insurance program level in conjunction with a Producer, GCA, or CA in a Industry Vertical or Geography Division.
The Associate Client Advocate owns client service activities and client engagement of those activities through daily coordination of WTW resources (GSD). They are the primary point of contact for providing all service, escalation, and placement in order to meet the client’s insurance and risk management needs. The Associate Client Advocate has a strong connection to the client’s business and fundamental understanding of its industry. The Associate Client Advocate supports opportunities to maximize the profitability of existing clients by account rounding and may support new business efforts.
The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, and assist and respond to defensive RPFs and attend oral presentations where required.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
As an ACA you are expected to have:
- Basic negotiation skills and demonstrated experience
- Basic management skills and demonstrated experience
- Basic project management skills and demonstrated experience
- Strong presentation skills
- Ability to adapt to change
The Role
- Retains existing book of business, develop, and strengthen client relationships
- Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience
- Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommend appropriate solutions throughout the policy term (including acquisition due diligence)
- Maximizes the profitability of the client account & drive retention of that business
- In collaboration with the lead client relationship manager, actively expands existing client relationships and supports new business prospecting
- Engages with sales and broking to understand marketplace changes
- Supports the fee/compensation agreement process
- Supports defensive RFP responses
- Supports the creation of the E365 plan and Client Stewardship report
- Designs and delivers full client presentations/proposals, client advocacy reports, client service plans and schedules
- Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients
- Ensures all policy requirements (legal, regulatory & compliance) are met
- Client level coordination & management on All service delivery (GSD)
- Engage Service Liaison (SME or COS) on escalations
- Gather and receive all client information working in collaboration with Client Specialist
- Responsible for coordination of all service delivery activities such as: certificate guidelines, audits, complete second pair of eyes review on policies, resolve all accounting issues, manage AR and bad debt, surplus lines affidavits, issuance of Billing and Certificates
The Requirements
- Targeted at least 4-6 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities
- Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
- Depending on complexity of account ability to understand, interpret, analyze, and/or present analytical models
- Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
- Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships.
- Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
- Knowledge of commercial insurance renewal end-to-end process, steps and owners
- Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
- Receptive to feedback; critical thinking and problem-solving skills, high adaptability
- Supports CA in advocating for change. Provides encouragement, takes control of client deliverables, team projects, leads key delivery areas, collaborates with internal / external stakeholders, provides clear guidance to ensure others fulfill roles effectively
- Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
- Proficient Microsoft Office skills and familiarity with other relevant online tools
- Must achieve and maintain active insurance broker’s P&C license, and complete various continuing education activities as needed
- Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)
EEO, including disability/vets
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation offered for this role is 125,000.00 USD.
This role is also eligible for an annual short-term incentive bonus incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
