Associate Account Manager - Gsi

At The Standard, you'll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let's work together.
Position Overview:

• Works on activities that support growth and efficiency in Account Management area.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Maintains professional working relationships externally with distribution partners and internal team members.
• Applies analytical skills in understanding reports, including confirming the accuracy and completeness of reports.
• Engages with internal and external partners using professional, oral and written communication.
• Uses professional concepts; applies company policies and procedures to resolve routine issues.
• Works with GSI Operations Director to execute on GSI strategies.
• Receives instructions on routine work and appropriate new projects or assignments.
• Receives mentee support and direction from Account Managers.

Key Tasks:

• Perform support work for new group enrollment, ID3 policy maintenance, GSI policy administration including layer increases, maturity processing, and quoting new lives to be added to the plan.
• Communicate application status and escalations to the field, resolve escalations per the established underwriting guidelines.
• Perform quality review of the routine work completed by Genpact.
• Assist Account Managers in handling routine requests from distribution partners.
• Task are completed timely and accurately.

Required Qualifications:

• Associate degree in business, marketing, finance or related field
• 2 years related insurance and policy administration experience
• 1 year experience of system and product knowledge in the areas of
  • GSI Policy Features
  • Offer Letters
  • Policy Administration
  • Renewal Administration
  • Maturity and Billing processes
• Intermediate level of proficiency with Microsoft; Word, Excel and PowerPoint and Salesforce.
• Ability to travel to the Portland, OR area at least 3 days per year

Preferred Qualifications:

• Life & Health Insurance license

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:
23.80 - 34.86
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.