Assisted Living Bureau Chief

As the Bureau Chief for the Bureau of Assisted Living Facilities Licensing (BALF) and under the general direction of the Assistant Director, this position is responsible for the overall leadership, management, and direction of the statewide licensing system for ASSISTED LIVING facilities and other related health care institutions, which includes the issuance of licenses; oversight of compliance and complaint surveys; and enforcement and technical assistance. The Bureau Chief directs the strategic planning and development, coordination, implementation, and evaluation of all processes within the Bureau. Directs the strategic planning and development, coordination, Implementation, and evaluation of all processes within the BALF.
The Bureau Chief works with a variety of stakeholder groups, including other state agencies, associations, legislators, providers, and the community at large. The Bureau Chief is responsible for the overall development and implementation of policies and procedures, rules, and legislation. The Bureau Chief manages contracts with other state agencies and grants. The Bureau Chief has overall authority for hiring, orientation, training, recruitment, retention, performance reviews, and other personnel actions. The Bureau The Chief oversees the program budget, including all revenue activities, such as billing and collections, operational spending, and personnel services from multiple funding sources. The Bureau Chief serves as the media representative as required by the Director or designee. The Bureau Chief provides direction and oversight of information management systems, to provide data, performance measurement, and quality improvement, ensuring ongoing program integrity. The Bureau Chief may also be required to serve on Advisory Committees.

- Provides overall leadership, management, and direction of the statewide licensing program and processes and supervises and manages programs that license ASSISTED LIVING facilities and related healthcare institutions.
- Develops and implements policies and procedures, rules, and legislation as related to the regulation of
ASSISTED LIVING facilities and related health care institutions; Serves as a technical expert; Prioritizes needs and strategically aligns resources to address those needs.
- Works collaboratively with a variety of stakeholder groups, legislators, communities, and partners within the
private and public sectors as related to the regulation of ASSISTED LIVING facilities and related healthcare institutions to achieve common goals; Initiates and maintains important personal, and professional contacts.
- Oversees the overall program budget, including the revenue and collection processes for the bureau.
- Provides direction and oversight for the management information systems, including data and performance management and quality improvement as related to the bureau.
- Oversees the human resource function in the bureau, including recruitment, hiring, training, performance evaluations, and disciplinary actions.
- Directs the strategic planning and evaluation processes of the program as related to the State Long Term Care Licensing program; Directs management and other studies and surveys for improving administrative methods and practices.

Knowledge of:
-Statutes and rules, program administration and management including specialized knowledge relating to planning, organizing directing, and controlling/coordinating child care regulatory activities.
-Comprehensive knowledge of inspection, investigative methods, procedures, and techniques.
-Data collection, research, and statistical methods.
-Contemporary trends and practices of medical and behavioral health care systems and service delivery.
-Program evaluation, health care policy, licensing requirements, patient confidentiality, and HIPAA.
-Effective communications skills and ability for document writing and working with stakeholders.
-Working knowledge of division and department policies and procedures regarding procurement and personnel, survey and enforcement methods.
-Proficient knowledge of health care systems, federal, state, and local legislation and regulations as they relate to the Division of Licensing and Public Health.
-Quality assurance methodologies and changing trends in public health and health delivery systems.
-Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.
Skill in:
-Extensive skill in interpersonal relations as applied to contacts with health care providers of licensed/certified/unlicensed health care services and/or programs.
-Evaluating and interpreting established statutes and rules and providing technical assistance to licensees.
-Observing facilities and providers for violations of standards.
-Utilizing interview and investigative techniques for both adults and children, essential for evaluating services and complaint investigations of alleged physical, sexual, and/or emotional abuse.
-Use a problem-solving approach to decision making, while considering the impact of alternative solutions.
-Effective oral and written communications.
-Plan and organize work implement plans and execute decisions.
-Negotiate to achieve common goals and objectives.
-Using group process to achieve desired outcomes.
-Interpersonal relationships.
-Personnel skills derived from Program and Office management.
-Organizational skills to determine and develop efficiencies.
-Educating child care licensees on a variety of topics, including those of discipline and abuse, disease prevention, records maintenance, supervision, safety, nutrition and dispensing of medication, sanitation, and transportation.
Ability to:
-Prior leadership experience and demonstrated ability at the Program Manager/Team Lead/Office Chief level or above.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor's degree in a health, education, business or management related field and 5 years of management experience related to licensure. Master's degree can substitute for 1 year of the 5 years of professional experience.

(PLS Fingerprint cards) Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening.  If hired, you will be able to request reimbursement of the $8.25.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.