DUTIES and ESSENTIAL JOB FUNCTIONS:
- Provides superior customer service to exceed the customer’s expectations; greet and assists customers, and operate cash register and scanner to itemize the customer’s purchase.
- Assists the Store Team Leader in creating and supporting a customer first store culture.
- Model product knowledge and selling techniques to enhance the customer experience. Help facilitate and maintain a safe, clean and well-organized store environment that delights our customers and employees.
- Facilitates merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf℠.
- With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales.
- Assist Store Team Leader with educating store team about store products so they can engage customers and provide a differentiated, easy, and fun shopping experience.
- Maintain daily and weekly cleaning checklists to provide a superior customer shopping experience.
- Ensure condense and reset standards are maintained consistently each day to provide a clutter free customer shopping experience.
- Open and close the store a minimum of two days per week.
- Assist Store Team Leader with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
- Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
- Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Assist in implementation and maintenance of plan-o-zones; ensure merchandise is presented according to established practices and Store Manager direction.
- Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
- Assist customers in self-checkout process at multiple register terminals simultaneously.
- Assist with management of the store in the Store Team Leader’s absence.
- Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
- Knowledge of cash handling procedures including cashier accountability and deposit control.
- Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.)
- Ability to perform cash register functions and operate other tools to generate reports. (e.g. HHT, self-checkout, store computer, etc.)
- Ability to develop and maintain organization and to attend to detail.
- Ability to solve problems and deal with a variety of situations.
- Ability to interface with store associates, suppliers and customers in a respectful and effective manner.
- Strong product inventory knowledge and creative merchandising abilities.
- Ability to drive own vehicle to the bank to deposit money.
WORK EXPERIENCE and/or EDUCATION:
- High school diploma or equivalent strongly preferred.
- One year of experience in a specialty retail environment preferred.
- Six months supervisory or team lead experience preferred.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
- Frequent walking and standing.
- Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
- Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
- Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
- Occasional climbing (using ladder).
- Fast-paced environment; moderate noise level.
- Exposure to strong scents and fragrances
- Occasionally exposed to outside weather conditions.
- Occasionally exposed to wet floor surfaces.
- Occasionally exposed to household and industrial cleaning solutions.
- Occasional or regular driving/providing own transportation to make bank deposits and assist in other locations as needed.
pOpshelf is an equal opportunity employer