ESSENTIAL JOB RESPONSIBILITIES
SALES GENERATION
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
- Ensure all associates provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
OPERATIONS
- Collaborate with Store Manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in inventories
- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
- Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL
- Assist in the implementation and maintenance of all merchandising/visual directives
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
HUMAN RESOURCES
- Assist in the recruitment, training and development of staff
- Assist in ensuring the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Support and provide follow-up for all training programs, seminars etc.
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
- Sales Supervisor(s)
DIRECT REPORTS
- Sales Supervisor(s)
- Stock Supervisor(s)
WORK EXPERIENCE
Minimum 3 years retail experience with 1-2 years specialty management.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Weekly day range:
- Weekends as needed
Experience:
- Retail management: 3 years (Required)
Work Location: In person