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Form of workJob Description
Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.
The Group is active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with women's and men's fragrances. The Group's product offer also includes eyewear and watches, manufactured by licensees. The uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, have always been the hallmarks of the Group's products.
With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets. In the United States, the Company operates over 50 of its own retail stores and distributes its products through high end wholesale distribution channels.
We are currently looking for an Assistant Store Manager for our Houston Store
The Position Mission
- Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360°experience for the client
- Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
- Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
- Role model best in class sales and self leadership by playing an active role within your team, and also take action to solve problems with positive outcomes
- Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment
- Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
- Build and maintain relationships by instilling a sense of belonging and a positive, forward thinking mindset
The Ideal Candidate
- Undertake work with a high degree of integrity, leading by example in every situation.
- Take action and ownership, ensuring a magical client experience while aiming to be a leader, a nurturer, a natural connector with a passion for helping others grow
- A powerful communicator, handling your colleagues and clients with personal care and empathy
The Expectation
- Support your colleagues to transform each client experience into magical moments for the client by creating a hand-crafted experience
- Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
- Be a liaison -on the sales floor -between your colleagues and the Store Manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences
The Qualifications
- Being passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients
- Communicating and storytelling with conviction, you master the ability to listen and ask the right questions
- Acting and thinking first of the employee and client relationship
- Empowering team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit
- Thinking innovatively of new ways of creating value and magic for the clients
- Excellent English language skills; knowledge of second language preferred.
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
The Essentials
- Physical requirements: This position involves constant moving, talking, hearing, reaching, grabbing, standing for extended period of time; may occasionally involve stooping, sitting, kneeling, crouching and climbing step stools. Involves lifting of at least 20 lbs.
- Regular and reliable attendance, normally on a 5-day-a-week, full time schedule (37.5 hours); Required to work a variety of hours, which may include mornings, evenings and weekends, based on store needs.
Vaccination Requirement
Ferragamo USA Inc. d/b/a Salvatore Ferragamo is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritize the well-being of our staff and customers, we strongly encourage all staff to remain current with CDC-recommended vaccinations.
Equal Employment Opportunity Statement
Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.
Disability Accommodation
Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
