Assistant Store Manager

SUMMARY

• The Assistant Manager is primarily responsible for providing support to the Store Manager with effective and efficient operation of their assigned location, including generating store sales as well as managing and motivating retail staff while providing excellent customer service. This position is transitional and is intended to develop the encompassing individual for promotion opportunity within 1-3 years.

ESSENTIAL RESPONSIBILITIES

• Works in coordination with the Store Manager and Director of Retail to designate production and sales goals as well as staffing expectations for the assigned location.
• Promotes store sales through excellent customer service.
• Performs supervisory responsibilities (outlined below) in accordance with the organization’s policies and applicable laws.
• Demonstrates first-hand knowledge of Goodwill’s mission and vision as it relates to impact on the community.
• Maintains sufficient inventory to meet the needs of the consumer.
• Maintains open communication with the Warehouse and ShopGoodwill.
• Performs all functions of store operations including cashiering, stocking, sorting, salvaging, etc.
• Strives towards eliminating theft and shoplifting (handles according to policy)
• Plans, organizes and prioritizes store operational requirements.
• Orders supplies and equipment necessary for the operation of the department.
• Maintains a high degree of professionalism in oral and written communication with internal and external customers and associates.
• Maintains store in a clean, neat and attractive condition while applying merchandising and display principles.
• Ensures accurate cash management and maintenance of business records.
• Maximizes production to meet/exceed the established goals
• Demonstrates knowledge of local retail competition, pricing strategies and merchandise technique, etc.
• Adheres to all safety standards.
• Follows all policies and procedures outlined in the Personnel Policy Manual
• Performs other related duties as assigned

SUPERVISORY RESPONSIBILITIES

• Responsibilities include interviewing, hiring, training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving concerns.
• Works in coordination with the Store Manager and Director of Retail to designate staffing expectations.
• Recruits qualified staff to meet the employment needs of the store.
• In coordination with District Manager, defines staff development needs, and administers disciplinary action as required, up to and including termination with appropriate approvals.
• Completes and administers 30-day reviews and annual performance evaluations
• Adheres to store scheduling requirements.
• Administers orientation, training, and development of Retail staff.

STANDARDS FOR MEASURING PERFORMANCE

Annual Evaluations will include evaluations on the following standards…

• Attainment of established monthly sales goals
• Adherence to all company policies and procedures
• Customer and Associate Satisfaction
• Development and accountability of retail staff
• Attitude towards co-workers, level of cooperation and openness of all communication.
• Overall Flexibility and Adaptability
• Meeting deadlines and accuracy of all assignments
• Efficiency and Work Quality
• Attendance and Punctuality