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Form of workJob Description
Job Description:
The Assistant Store Manager will be responsible for managing all store operations according to the Company’s guidelines and procedures and for supervising the store team in the absence of the Store Manager to maximize sales and profitability, with a focus on providing an exceptional level of customer service and developing and expanding the store customer database.
The Assistant Store Manager will act as CLIC ambassador in the local community.
Key Responsibilities:
Maximizing Store Profitability:
- Maximize the store sales performance willing to exceed the targets set by the Company.
- Monitor and supervise the store staff to maximize sales.
- Analyze the sales and profitability of the store and take actions when required in order to obtain the highest profitability of the store.
- Ensure the store team is aware of their sales targets.
- Coach and encourage team members to achieve their sales goals.
- Deliver reports to management when required.
Customer Experience:
- Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty according to the CLIC selling ceremony.
- Maintain and expand the customer database by keeping customer data by delivering client outreach and building a client base.
- Resolve all customer problems and complaints in a quick and effective manner.
Manage HR Aspects:
- Recruiting, training, coaching, counseling, appraising, and disciplining the store team.
- Develop and motivate the store team to meet sales targets and follow customer service standards.
- Set goals for the store team, including KPIs.
- Conducting daily briefings with the store team.
Stock and Visual Merchandising:
- Ensure all merchandise is correctly transferred in and out of POS to ensure accurate stock count is maintained.
- Manage stock levels and make key decisions about stock control following the Company's procedures.
- Implement and maintain all visual merchandising guidelines and directives.
- Ensure that presentation and visual standards are respected according to the corporate Visual Merchandising directives and strategy.
Staff Development and Training:
- Supervise store team and provide guidance in their positions as Clic.
- Leading by example in the level of customer service required to enhance the image of the company and promote the integrity of Clic.
- Recruit high-caliber staff that fulfil the company requirements.
Other operational functions:
- Organize special activities, displays, and events in line with corporate directives and when required by the Company.
- Ensure all administration and paperwork are completed accurately and in a timely manner.
- Work closely with corporate teams.
- Maintain awareness of market trends by monitoring local competitors and trends, innovations, and technology developments within the industry.
Communication:
- Always treat colleagues with respect, and ensure that all communication is conducted with honesty and integrity.
- Use prioritization and time management skills to accomplish tasks individually effectively and efficiently and as a team.
- Ensure you are always punctual.
- Ensure the policy and procedure manuals are always followed.
- Communicate requirements to head office to ensure all opportunities are met.
- Develop relationships with internal and external stakeholders to maximize sales potential for your store.
Skills:
- Fluent in English.
- Minimum of 3 years experience in management in the retail industry.
- Target driven.
- Proven track record in achieving sales targets.
- Experience in leadership, motivation, training, and development of retail staff.
- Excellent communication and people skills.
- Strong commitment to customer service.
- Ability to work under pressure.
- Ability to problem solve independently.
- Confidence, initiative, and enthusiasm.
- Organizational, managerial, and entrepreneurial skills.
- Effective decision-making ability.
- Teamwork and relationship-building skills.
- Flexible to adapt to a changing environment.
- Ability to stand for long periods of time.
