Address
Form of workLead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager
RESPONSIBILITIES
Driving Results
- Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
- Continuously motivate Team Members to meet assigned sales and productivity goals
- Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
- Demonstrate sales leadership for Team Members by playing an active role on the sales floor
- Collaborate with other members of Management to identify opportunities to support sales
- Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies
Exceeding Customer's Expectations
- Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
- Effectively handle customer issues; continuously improve overall customer satisfaction
Operational Excellence
- Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office
- Monitor and verify incoming/outgoing product deliveries
- Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
- Assist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget
- Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
- Assist in controlling store expenses and maintaining budgets; maximize expenses
Developing World Class Teams
- Assist with recruiting, interviewing and selection process of Team Members
- Train, coach and develop Team Members in all areas of the business
- Hold team accountable for their performance; provide coaching and consults with Store Manager to deliver counseling
- Provide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:
uBend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
uStand or walk at least 8 (eight) hours in each day
uLift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
uClimb a step stool or ladder
uCommunicate effectively in person and on the phone
POSITION TYPE AND EXPECTED HOURS OF WORK
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
uExcellent communication skills to connect effectively with customers and co-workers
uModels team values which support our core values and company culture
uExcellent leadership, organizational and time management skills
uPossess a self-starter attitude
uExhibit proficiency in computer programs used by the Company including but not limited to: Microsoft Office, POS systems, and time keeping systems
uAbility to understand financial reports
uAbility to analyze problems and provide practical solutions
uAbility to perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc.
uAbility to stand/walk for approximately 8-10 hours per day
uProven track record of delivering exceptional customer service
uAbility to recognize strategic opportunities and carry out behaviors that lead to increased KPI's
uAbility to coach, challenge and develop a team to grow professionally and achieve a common goal
uAvailable approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
uAvailable to relocate within a 25-mile radius based upon the needs of the business
REQUIRED EDUCATION/ EXPERIENCEuHigh school diploma: some college preferreduRetail management experienceuInternal Candidates: Must successfully complete the Assistant Manager-In-Training ProgramABOUT WSS:
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family.Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker's banners under the WSS name.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
