Assistant Service Director/Service Technician 2

ASSISTANT SERVICE DIRECTOR/SERVICE TECHNICIAN 2
Assistant Service Director/Service Technician II is responsible for working with the Service Director to manage the property and provide maintenance support to ensure peak performance of all systems including mechanical, electrical, plumbing, and HVAC. In addition to technical experience, has proven customer service and leadership skills which are necessary for promoting resident satisfaction and retention.
Essential Duties and Responsibilities:

• Possess the necessary level of skill and knowledge as related to performing assigned Assistant Service Director/Service Technician II functions
• Complete projects/tasks in a thorough, accurate, and timely manner.
• Ability to make sound decisions and problem solve timely and effectively.

• Follow up on customer service issues in a timely manner to ensure resolution
• Diagnose and/or perform maintenance/repair (as applicable to achieved certification level) to include A/C and heating, electrical and plumbing systems, stairs, gates, fences, patios, railings, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, walls and ceilings, pool area and other equipment as required. (Outsourcing as required)
• Complete punch list items on new units delivered from construction or after a resident vacancy
• Assist with make-readies/apartment turns within a timely period as assigned by Property Director or Service Director
• Respond to all service requests within 24 hours

• Assist in creating a monthly staffing schedule which includes 24/7 coverage for on-call maintenance
• Demonstrate knowledge and adherence to all building, county, and state standards or regulations
• Follow company safety standards and procedures and report any problem or condition which could be a hazard or potentially dangerous
• Perform after-hours on-call coverage as scheduled
• Work in conjunction with Service Director to administer and enforce company policies and procedures for maintenance and grounds personnel.

• Ensure regular and predictable attendance and punctuality
• Perform other tasks as assigned by Management

General:

• Display a service-oriented mindset at all times

• Maintain courtesy and diplomacy with residents, colleagues, management, vendors/sub-contractors, external customers
• Maintain resident and employee confidentiality at all times
• Follow all organization's policies, practices, and procedures
• Participate in company training classes and meetings as required
• Participate in proactive team efforts to achieve departmental and company goals

• Maintain a professional appearance and demeanor

REQUIRED QUALIFICATIONS
Education/Training/Licenses:

• Type I or Type II EPA certification is required within 120 days of hire. Property will pay for a maximum of two attempts at certifications. If unsuccessful, employee is responsible for any additional attempts. If not successful within 120 days of hire, employment may be terminated or classification adjusted to Service Tech I if the position is available.

Type I EPA Certification?covers small appliances that are manufactured, charged, and hermetically sealed with less than five pounds of refrigerant. This includes refrigerators, freezers, room air conditioners, package terminal heat pumps, dehumidifiers, under-the-counter ice makers, vending machines, and drinking water coolers OR
Type II EPA Certification?covers high-pressure appliances that use a refrigerant with a boiling point between -50 degrees C and 10 degrees C at atmospheric pressure. This includes refrigerants 12, 22, 114, 500, and 502.

• Certified Pool Operation (CPO) License preferred
• Experience in mold/water remediation, plumbing, and appliance repairs
• Experience operating small hand tools, gas-powered tools, blower, power washer
• Able to perform repairs on all applicable systems

• Experience with Microsoft Office and various software systems to ensure completion of documents, spreadsheets, and work orders
• Able to provide own tools (hand tools and cordless drill)
• Be aware of utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts
• Must have reliable transportation to get to work as scheduled and for on-call emergence maintenance
• For safety purposes must be able to read, write and communicate effectively in English; bilingual Spanish skills to read, write and communicate effectively are a plus

Experience:

• Must have a minimum of 1-year apartment maintenance experience

Skills and Knowledge:

• Ability to prioritize and organize your daily work responsibilities
• Ensure excellent service standards to maintain a high level of resident satisfaction
• Professional appearance and demeanor
• Ability to make sound decisions and problem solve timely and effectively.
• Work cooperatively with others

Attendance:

• Maintain regular and punctual attendance
• Work overtime as assigned
• Position requires employee to be on call and to perform services as scheduled or as necessary including nights, weekends and holidays

PHYSICAL, EQUIPMENT, AND WORK ENVIRONMENT

• Ability to lift/carry up to 50 lbs. Employs two-person lift when lifting/carrying objects that weigh more than 50 lbs
• Ability to carry, push and/or pull, stoop, kneel, crouch and/or crawl
• Significant amount of walking throughout the day

• Climbing up and down a ladder
• Ability to work in hot, cold and/or damp environments
• Use of general grounds keeping equipment including, but not limited to leaf blowers, snowblowers, brooms, ladders, scrub brushes and various types of rags, different types of cleaning solvents, and including use of required safety equipment.
• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceive attributes of objects and materials.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required of you. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. You must be able to perform the essential functions of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, absent undue hardship.