Address
SalaryREPORTS TO:Security Manager
DIRECT REPORTS: Security Department Assistant Maintainers and Maintainers
About Wildlife Conservation Society (WCS):
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.
POSITION OBJECTIVE: To assist the Manager in supervising the daily operations of the Central Park Zoo Security Department and ensure the department is operated safely and efficiently, consistent with the policies and procedures of the Wildlife Conservation Society
PRINCIPAL RESPONSIBILITIES
Manage day to day activities of the Security Department. Collaborate with other departments to facilitate positive guest experiences.
Supervise Security Officers (Assistant Maintainers & Maintainers) to ensure that employees are performing all duties according to departmental standards and in a satisfactory manner.
Provide consistently excellent customer service to zoo guests and fellow employees. Create a safe and welcoming environment for all zoo guests. Build a strong customer focused culture within the department.
Visit all areas of the facility daily to ensure safety of guests and employees.
Monitor all alarm (e.g. fire, intrusion, life support) and video systems.
Ensure that all department systems as assigned by Manager (e.g. alarm, video systems, lock/key/gate cards, change machines, coin counters, drop safes, etc.) are operating in a serviceable state. Manage relationship with systems vendor(s), and arrange repairs, as needed.
Conduct roll calls and make changes and adjustments to reflect the daily needs of the Department/Facility in the absence of the Manager or when assigned.
Coordinate Security and Admissions staffing and activities at zoo special events/rental events as assigned.
Work various shifts as assigned to maximize direct contact with department staff on all shifts.
Maintain schedules for Department staff to ensure proper coverage.
Assist zoo guests with first aid, lost & found, reuniting lost children with parents/guardians, and other security/safety needs. Secure and safeguard all lost/found property and properly document both acquisitions and dispositions in appropriate log book.
Complete required daily opening and closing tasks in accordance with established zoo operating procedures (e.g. unlock/secure gates, stock and service animal feeders, review security reports, queuing/signage).
Implement and monitor safety and security plans to protect guests and staff working or attending special/rental events scheduled outside normal operating hours as assigned.
Serve on the Emergency Response Team.
Assist in monitoring CPZ service area parking to ensure adequate parking for approved staff and vendors.
Provide assistance to Manager to safeguard and maintain zoo firearms.
Monitor and maintain inventory of supplies and equipment including portable radios, emergency equipment, first aid supplies, etc. Advise Manager when supplies are needed.
Understand and implement emergency plans as indicated in the emergency manual. Ensure that all security officers are trained and understand their responsibilities during an emergency.
Maintain FDNY Certificates of Fitness as assigned (e.g. F07 Fire and Emergency Drill Conductor and S95 Supervision of Fire Alarm Systems) to fulfill job functions.
Assist in planning and executing emergency drills.
Manage the operation of animal feed machines, including, coin collection, restocking animal feed, and coordination with the Animal Department for acquiring animal feed. Coordinate repair and maintenance of machines.
Support cash management activities within the zoo in collaboration with Business Services staff (e.g. armored car service, escorts).
Complete required reports as assigned by Manager (e.g. accident investigation reports, daily facility reports).
Assist manager with employee recruitment, training, and performance management.
Represent WCS in a professional manner, establish and maintain positive, effective working relationships with employees, colleagues, City and other government agencies, outside contractors, and the general public.
Actively support, advance, and uphold the Society's policies regarding Equal Employment Opportunity and Diversity, Equity, and Inclusion.
Complete other duties as assigned by Manager.
Qualification Requirements
REQUIREMENTS:
Three years minimum experience supervising employees required. Previous security management, guest services management, or public safety experience preferred.
Basic computer skills to include email, word processing, and spreadsheet software. Microsoft software (Word, Excel, and Outlook) skills preferred.
Excellent verbal and written communication skills.
Must be able to work Saturdays, Sundays, holidays and variable shifts.
Valid NY, NJ or CT Driver's license preferred.
First aid training & AED/defibrillator training preferred.
Must be able to successfully obtain a NYC rifle/shotgun permit and to successfully complete all required training in order to serve on the zoo's Emergency Response Team.
Must be able to successfully obtain FDNY certification as a Fire/Emergency Drill Conductor.
PHYSICAL REQUIREMENTS:
The position requires work in office environments as well as outdoor work in all weather conditions. Tasks require manual dexterity for various tasks (e.g. computer keyboard, copier, mobile radios). Some tasks require kneeling, bending, navigating uneven terrain, and moderate lifting up to 50 pounds.
WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, genetic information or any other covered status or characteristic protected by applicable laws and regulations.
It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities.
Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.
Salary Range
$57,300 - $63,000
