Assistant Retail Manager

Position: Assistant Retail Manager

Reports to: Store Manager

Location: Niagara Falls, New York (onsite, not remote)

Date: March 15, 2024

Pay Rate: $25-27/hour

­Company Overview
Nativa Cannabis is a cannabis startup that offers a variety of recreational cannabis products sold in Niagara Falls, New York. Nativa Cannabis structures its organization around the mission to provide a lively marketplace for clean and safe cannabis products and to build community within our organization and the patrons we serve. Our vision is to be a trusted source of safe, clean, locally sourced cannabis products that, in return, give back to the local community through active engagement.

Position Summary
Reporting to the Store Manager, the Assistant Retail Manager is responsible for supporting the retail sales department by providing staff oversite, proactive customer engagement, and thorough inventory management. The successful candidate will possess outstanding customer service skills, a problem-solving attitude, a strong desire for self-improvement, attention to detail, strong interpersonal abilities, solid administrative/clerical and time management skills, and the desire to progress into a management position. The Assistant Retail Manager is also responsible for upholding the mission and values of the company and ensuring that the team displays excellence at all times.

Essential Functions

• Monitors and analyzes the customer service provided by team members
• Offers feedback and coaching
• Greets customers and offers assistance with product selection and services
• Models and shares customer service best practices with all team members to provide a distinctive and delightful customer experience, including interpersonal habits and Nativa Cannabis service traits
• Provide a superior level of customer service, both in person and on the phone; coaches retail staff on the commitment to customer service
• Resolves customer complaints and helps respond to customers’ special needs
• Supervises operation of the store and team members, opening/closing/changing shifts, task delegation, and scheduling team members
• Supervises the control of the store money safe deposits, change orders, and oversees all aspects of bookkeeping including ledger, invoices, cash reports, and time records
• Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock
• Maintains knowledge of all computer and technology systems and software. Ensures response to all systems problems by contacting information technology support and seeking solutions
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.
• Alongside the General Manager and Store Manager, create a sales culture through consistent staff training, goal setting, contests, and other methods
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
• Partner with the Store Manager to ensure accurate inventory records are maintained in compliance with the Seneca Nation Cannabis Regulatory Authority
• Performs additional duties as assigned by the General Manager and Store Manager

Qualifications

Position Requirements

• Business-related Bachelor’s Degree from an accredited institution whose program of study has been recognized by the Council for Higher Education Accreditation or the United States Department of Education or a minimum of three (3) years of experience in managing staff in a fast-paced intensive industry is required
• Minimum of one (1) year in a management role in a legal, state-licensed marijuana/cannabis operation (or similar industry) of 10+ employees required; two (2) years preferred
• Experience working in highly regulated environments required
• Experience with financial budgets required
• Proficiency with MS Office Applications required, including Word, Excel, Outlook, PowerPoint
• Knowledge of retail POS systems and/or inventory management systems preferred
• Excellent presentation, communication, and interpersonal skills, and the ability to speak effectively before groups and respond to questions required.
• Ability to work occasional evenings and occasional weekends required
• Must have integrity and a high level of interpersonal skills to handle sensitive and confidential issues
• Exceptional ability to build relationships
• Solid problem-solving, business acumen, influence, and negotiation skills
• Superior organizational, project management, time management, and multi-tasking skills
• Superior communication skills including listening, verbal, written, and presentation skills
• Successful track record with being a team player as well as building, leading, and motivating teams
• Flexibility and creativity when finding solutions is a must, namely in the context of a start-up environment
• Excellent presentation, communication, and interpersonal skills and the ability to speak effectively before groups of people and respond to questions, required
• Valid driver’s license and reliable vehicle required
• Experience working with Native American communities preferred
• Knowledge in all areas of historical, traditional, cultural, language, and spiritual practices of the Seneca Nation of Indians preferred
• Legal cannabis industry knowledge required

Physical Requirements

• Extended time standing, walking, bending, and reaching
• Ability to lift and carry up to 50 lbs. for a distance of 100 feet
• This position requires occasionally extended and repetitive use of arms, hands, and fingers to manipulate objects

Native Preference

• Seneca or Native preference applies, given to qualified applicants pursuant to the Seneca Nation of Indians’ Tribal Employment Rights Ordinance

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you an enrolled citizen of the Seneca Nation?

Education:

• Bachelor's (Preferred)

Experience:

• Managing staff in a fast-paced industry: 3 years (Preferred)
• Legal cannabis operation management: 1 year (Required)

Ability to Relocate:

• Niagara Falls, NY 14303: Relocate before starting work (Required)

Work Location: In person