Assistant Restaurant Manager

Job Type
Full-time
Description
JOB DUTIES AND RESPONSIBILITIES:

• Oversees all restaurant functions during peak business hours.
• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events.
• Strong knowledge of Aloha point of sale system.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Promote teamwork and quality service through daily communication and training.
• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Responds quickly and proactively to employee's concerns.
• Responds quickly and proactively to guest's concerns.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Assist with interviewing and hiring team members.

• Medical, Dental and Vision is offered after completing 60 days of service
• Flexible Spending Accounts
• Employee Lunchroom
• 401K program with a company match after completing one year of service

• High school diploma.
• Needs 1+ year of restaurant supervisor experience.
• TIPS Certified.
• Highly motivated.
• Excellent customer service skills.