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Form of workJacksonville Orthopaedic Institute(JOI) has an immediate opening for an Assistant Practice Manager for the San Marco JOI clinic.
JOI offers 14 specialty-trained physicians and 12 mid-levels at the San Marco clinic dedicated to delivering comprehensive care for the muscles, bones and joints that includes over 100 staff members.
We offer competitive pay and full benefits including medical, dental, vision, life, disability insurance, and 401K retirement plan.
The Assistant Practice Manager is responsible for the clinical staff and daily operation of the clinic.
Essential Duties and Responsibilities
- Oversee the day-to-day operations of the clinics ensuring adherence to policies and procedures.
- Coordinate clinical coverage for all Physicians’ and their PA/NP staff. Including vacation coverage, last minute absences, and the Procedure Room coverage.
- Ensure that customer satisfaction is achieved through courteous and effective communication, problem solving and efficient processes.
- Assists clinic patients with complaints or issues either by phone or in person.
- Responsible for administration of disciplinary actions and performance improvement plans.
- Assist with payroll Time and Attendance correcting critical exceptions and missed punches.
- Counsel employees and educate on proper procedures including sterilization techniques.
- Assists Physicians with various projects and/or issues.
- Orders all the Visco supplementation therapy and maintains a log of usage in the clinics.
- Resolves billing issues with clinic staff when wrong tests have been ordered.
- Coordinates drug representatives’ access to the office to provide samples and/or education for providers and patients.
- Implements work orders for Plant Facility or Property Management.
- Completes yearly evaluations and reviews with physician and staff member.
- Assist HR Director with Practice Manager to coordinate flu vaccines and TB tests for all San Marco employees.
- Provides assistance to the Practice Manager when needed.
- Orders & picks up monthly birthday cake for employees.
- Schedules yearly Biohazardous Safety Meetings for all clinical staff.
- Schedules yearly HIPAA training for all San Marco Staff.
- Works with Practice Manager on Quarterly Staff Lunches.
- Assists in the operation of the Employee of the Month.
- Assists with other duties as assigned.
Position Requirements
- 7+ years of physician practice experience in a supervisory role.
- Knowledge of clinic operation, medical practices, terminology, and reimbursement policies.
- Good judgement with the ability to make timely and sound decisions.
- Prior experience with EMR/practice management system software.
- Able to treat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically, and able to uphold the organizational values.
- Skill in planning, organizing, delegating and supervising.
- Proven strong customer service and relationship building skills required.
- Detail-oriented with exceptional organization and communication skills.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Trustworthy, conscientious, and keeps strict confidentiality.
- Experience in Microsoft Word and Outlook is required.
- Must be able to provide a professional demeanor and ability to interact appropriately with patients, physicians, and staff.
- Associate degree from an accredited college or university.
Working Conditions
Fast paced medical office environment. Occasional overtime may be required.
