Assistant Portfolio Manager - Occupied

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.
Job Description
Job Summary:
The Assistant Portfolio Manager-Occupied (APM-O) is responsible for ongoing communication with their assigned portfolio residents to ensure their experience meets our Standards of Service. The APM-O will play an active role in the entire resident life cycle from move in to move out.
Hybrid Schedule: M-F (Monday and Friday - Work from Home) (Tue-Wed-Thurs - In office)
Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Manage Resident Experience/Reputation Management
  
  • Manage all first touch resident escalations, striving for one touch resolution
  • Assist with Concession Requests
  • Assist with Reputation Management - help prepare social media, Google, BBB, Survey explanations & reach out to residents for resolution
  • Assist with Habitability/Legal claim process as needed
  • Assist with process to manage Compliance violations to include lease, HOA and Code Enforcement violations
  • Provide weekly reports to Operations Manager

• Move Out Process/Resident Transfers
  
  • Assist with Notice to Vacate and Move Out Process Completion
  • Educate Residents on Move Out Process/Expectations
  • Manage Resident Transfers in a timely and efficient manner
  • Assist with Deposit Accounting Process to ensure compliance with local state requirements
  • Assist with process to ensure unauthorized occupants are managed appropriately
• Other
  
  • Demonstrate knowledge of, and remain compliant with all Tricon Residential policies, rules, and regulations to ensure compliance with Fair Housing
  • Complete requirements for Dispositions and Occupied Acquisitions

Secondary Duties and Responsibilities include the following but are not limited to the job specifications contained herein. These additional duties may be required as deemed necessary by supervisory personnel.

• Manage Application Experience
  
  • Support both applicant and Leasing Team in completing the application process
  • Effectively communicate with applicant, Leasing Team and Maintenance Team to coordinate appropriate move in dates
  • Upon application approval, verify all lease details are listed accurately
  • Manage all communications with the "Future Resident" from application approval to 30 days after move in
  • Confirm all lease documents, signatures and deposit funds are completed/submitted in compliance with Tricon policies and procedures
  • Actively communicate with team any changes to move in dates/cancelled applications
  • Send all necessary addendums and/or relevant HOA documents after lease execution

• Manage Move In Experience
  
  • Ensure the "Future Resident" understands requirements and timeline of the move in process
  • Confirm the "Future Resident" is ready for move in by ensuring all utilities are in resident's name, move in funds are received in full, schedules are confirmed, and renter's insurance policy documentation received
  • Manage "Future Resident's" access to home, depending on completion of move in requirements
  • Manage process to ensure "Future Resident's" access to community amenities, gated entry, mailbox, if applicable
  • Follow up with Resident after move in to confirm they are satisfied with their home and the process
  • Process all move ins in Yardi
  • Audit all move in files for accuracy
  • Manage Renter's Insurance Compliance
• Manage Marketing/Leasing
  
  • Monitor Tricon and all other necessary websites to ensure accurate pricing, list of amenities, and photos are present on all available homes
  • Update pricing in all Tricon systems (if applicable) when needed and following price reductions
  • Comp homes as necessary for PM to determine if price reductions are needed
  • Ensure all Rent Ready homes have self-show/smart home installed and have at least one open house scheduled weekly until leased
  • Communicate effectively and collaborate with field agents/team to obtain feedback on all homes in marketing
  • Review necessary reports/dashboards daily to verify no variances are present and monitor leasing progress

Qualifications:

• Prior property management experience required
• Excellent communication skills both written and verbal
• Basic accounting and math skills
• Initiate collaboration with others
• Knowledge of Yardi preferred

Minimum Requirements:

• High school diploma or GED
• Minimum of two years prior residential management or multi-family experience
• Demonstrated attention to detail
• Basic financial acumen

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
#LI-Hybrid
At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.