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Form of work
SalaryGENERAL DESCRIPTION
Responsible for being a service leader in the store by leading store team members to deliver a consistent brand experience and provide excellent service to all customers. Contributes to the achievement of stores sales goals, visual brand expectations and execution of store operations. Key Accountabilities: Responsible for overseeing the store and staff in the absence of maurices full time management.
PERFORMANCE REQUIREMENTS Key Responsibilities:
- Ensures the successful execution of our customer service philosophy by:
o Practicing our Customer First Culture: ▪ Building an Authentic Connection: Connect with every Liv in a genuine way and delivering a welcoming first moment. ▪ Create an Amazing Experience through asking open ended questions, making relevant recommendations, and sharing the benefits of our mymaurices rewards card & maurices credit card. ▪ Become an Expert Stylist: Communicate your style expertise and build credibility with Liv.
o Building sales through a commitment to our Customer First Experience. Consistently deliver, coach, and develop the behaviors of Connect, Observe, Suggest & Sell.
o Promoting an Omni Channel experience for Liv by utilizing loyalty programs, promoting maurices.com and using technology as a selling resource.
o Leading by example and consistently demonstrating a customer first philosophy. • Contributes positively to store results through:
o Our Customer First Survey. o Personal and team recognition through “Love Notes” from Liv. o Store Sales Results . • Contributes to the team experience by:
o Reacting quickly and communicating with team members regarding customer and store activity needs.
o Being inclusive, positive, and treating all team members with respect. updated 11/01/2022 o Engaging team members.
o Being receptive to feedback from others and making timely changes. • Leads and contributes to the brand experience by:
o Setting daily goals, determining, and assigning tasks, and motivating the team.
o Ensuring work is accomplished on time, thoroughly, and according to company standards.
o Supporting the development of the team by coaching and providing timely open, honest, and direct feedback.
o Recognizing and celebrating associate service interactions and recognizes “Love Notes” delivered through our Customer First Survey.
o Demonstrating a commitment to ongoing learning through participation in LEAD and field training programs.
o Exercising good judgment and demonstrating professionalism. o Efficiently and accurately implementing maurices Operating Procedures.
o Understanding and executing all visual brand expectations.
o Representing the company’s current fashion. • Consistently works scheduled shifts and maintains a flexible schedule to meet store needs. • Adheres to and enforces all company policies, procedures, safety practices and loss prevention procedures.
WORK EXPERIENCE AND EDUCATION REQUIREMENTS
- 1 year of customer service experience and supervisory experience preferred • Ability to foster a team environment and create a positive working environment • Experience in training and directing others • Ability to take initiative in making decisions • Demonstrating ability to achieve goals • High School Degree or GED preferred. Unique Requirements • Work varied hours/days as business dictates • Able to operate and use all equipment necessary to run the store • Able to operate computerized register system
Physical Requirements • Standing/Walking – 100% o Customer Service – greeting and assisting customers, retrieval, and direct selling of merchandise. • Mental Alertness – 100% o Responsive to customer needs. o The ability to recognize and resolve security issues and customer concerns. o Follow specific sales techniques. o Comprehension of policy and procedures. • Lifting – 60% o Must be able to lift a minimum of 10-20 pounds repeatedly; occasional ability to lift up to 50 lbs. o Merchandising of store – moving clothing / displays and moving / unpacking merchandise cartons. • Push/Pull/Reach both forward and overhead – 60% o Merchandising of store – hanging and moving clothing, moving boxes and displays. o General Store maintenance – vacuuming, cleaning stores windows, counters and displays. • Hand Dexterity – 50% o Operation of the POS equipment. o General store maintenance – dusting and cleaning. o Ticketing of merchandise and markdown tagging. updated 11/01/2022 • Stooping/Bending – 20% o Merchandising of store – unpacking and hanging clothes. o General store maintenance – dusting and cleaning. o Steaming of merchandise.
Job Type: Part-time
Pay: $11.70 - $13.50 per hour
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
