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SalaryNew York, NY| Exton, PA| Chicago, IL| Atlanta, GA
We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters.
DISCOVERyour opportunity
As an Assistant Operations Manager for our Property US Incoming business, you will be responsible for the management of underwriting support staff for our US Incoming Property, Casualty, and International Financial Lines. You ensure the team achieves all service delivery, timeliness, productivity, quality goals, identify and communicate regulatory compliance issues. This includes human resource management including coaching, counseling, goal setting, and development of staff. You promote teamwork and collaboration in a partnership with the Property US Incoming underwriters and leadership teams.
What will your essential responsibilities include?
- Conducts performance evaluations; recommends salary adjustments; coaches and counsels staff.
- Establishes unit and individual goals in concert with the Operations Lead.
- Ensures compliance with predetermined work flows and procedures.
- Ensures compliance of the unit with Internal Audit, Peer Reviews and or Framework for Internal Control audit recommendations. Assists with developing appropriate responses and action plans in response to internal and external audit findings.
- Ensures work is completed in accordance with service standards.
- Review and manage production and quality control reports and take appropriate action (eg data quality, reinsurance, production status control reports).
- Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team, and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data.
- Keeps Department Management informed of status and progress in the unit.
- Actively manages the team in all aspects, such as hiring, performance management, development and trainings, schedule coordination etc.
- Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork.
You will report the Operations Lead.
SHARE your talent
We’re looking for someone who has these abilities and skills:
- College degree or equivalent experience with advanced insurance study preferred
- Three years leadership experience and/or leadership development via XL leadership development curriculum
- Appropriate combination of commercial P&C Insurance rating, coding, underwriting assistant skills
- Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
- Familiar with insurance operating systems used to rate, code, track or issue insurance policies
- Skilled with MS Office desktop software
- Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the commercial P&C business
- Proactive, independent worker with strong time management, problem solving and analytical skills
Must be able to handle multiple priorities and work with limited direct supervision
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
The pay range for this position is ($75,500 – $149,000). Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details aboutAXA XL’s benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com).
