Assistant, Medical

The following statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. ADLD reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.
The primary responsibilities of the medical assistant include:

• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette


• Process phone messages and relays effectively
• Screens and transfers calls accordingly


• Responsible for keeping workstation area clean and organized
• Retrieves appropriate documentation, labs, imaging studies, pathology, procedure reports, and/or relevant documents prior to patient's office visit.
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; arranging examining room instruments, supplies, and equipment.
• Facilitates patient flow by notifying the physician of patient's arrival, being aware of delays, and communicating with patients and clinical staff
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Educates patients by providing medication and diet information and instructions; answering questions.
• Completes records by recording patient examination, treatment, and test results.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Protects patient's confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended


• Adheres to medical-legal requirements when answering correspondence and inquiries
• Maintains and controls the release of information to authorized persons only


• Registers new patients and updates existing patient demographics by collecting detailed patient information including appropriate forms, personal and financial information


• Assists Billing Departmentin obtaining pertinent information to register patient and attaches proper means to document patient identity
• Assembles patient medical record forms and prepares patient identification


• Reviews records request, ROI, for compliance and then either processes the request or ask for a compliant release form.
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• All other job duties as assigned.