Assistant Manager, Technical Support & Training (Wes)

We're in search of an Assistant Manager, Technical Support & Training!

This position works to perform equipment engineering and Technical Support functions in support of Commuter Rail Maintenance to include vehicle modifications, maintenance updates, SOPs and maintenance documentation management. The Assistant Manager supervises and administers the Rail Vehicle Maintenance new hire and recurrent training programs per WES Training.

The Assistant Manager works on the Designation and Qualification program and supports the TriMet SESS Division for required employee safety training. This position also supports Engineering and Construction Vehicles during fleet expansions to include vehicle commissioning, modifications and safety certification.

This position requires a minimum of four (4) days in-person per week.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers' experiences and of TriMet's product and service offerings.

1. Prepare training materials such as course outlines, instruction manuals, student workbooks, tests, etc., for all aspects of Commuter Rail maintenance training. Coordinate, administer, and supervise trainees in the Commuter Rail Vehicle Maintenance Training program. Deliver initial and recurrent training to employees to achieve and maintain FRA-required qualification, per the Commuter Rail Training, Qualification and Designation program. Administer certification/qualification testing and conduct evaluations.
2. Develop rail vehicle quality assurance techniques, maintenance methods (periodic and corrective), and test procedures for passenger equipment systems and equipment and support the Manager of Commuter Rail in the administration of the Inspection, Testing and Maintenance program. Specify, design and develop test equipment and instrumentation. Write technical reports, analyses, procedures, and specifications. Record test results, and document communications with vendors and original equipment manufacturers.
3. Evaluate the electrical, mechanical and electronic design of Commuter Rail passenger equipment to determine performance, reliability, maintainability and regulatory compliance.
4. Develop, deliver and implement vehicle modifications to improve performance, maintainability, reliability and regulatory compliance including mechanical and electrical drawing updates. Develop and implement maintenance updates, documents, manuals, SOP's and forms in support of vehicle maintenance to include on-line documentation. Team with Engineering and Construction - Vehicles as required to support these functions.
5. Supervises work assignments and performance of Commuter Rail Maintenance employees.

Responsible for the effective management of employee and labor relations issues; including investigation, documentation and administering disciplinary action as required. Develop a work environment that is inclusive, respectful and in full partnership with members and officers of the ATU. Ensure consistent application of policies, procedures and labor agreement throughout the workforce.

6. Work with vendors and OEMs to develop and implement software/firmware updates. Assist in the management of the software/configuration management control plan for the vehicle fleet including the management and programming of onboard intelligent modules and diagnostic computers.
7. Assist the Engineering & Construction Division in new passenger equipment procurement support, including review of passenger equipment manufacturer's design submittals, fabrication inspection, vehicle commissioning and safety certification.
A High School Diploma/GED or equivalent is required.
A Bachelor's Degree in Electronics, Electrical Technology, or a mechanical field is preferred.
A minimum of four (4)) years of total credited experience.*
Three (3) years of experience in the field of passenger equipment maintenance are required.
Two (2) years of experience in training and/or education programs are required.
One (1) year of progressive responsibility in transportation and/or transit operations, including leading or training union employees, is required.
Or any equivalent combination of training or experience.
*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience". Type of Position / Grade / FLSA
Grade 15, Exempt, Non-Union, Full-Time
Salary Range
Minimum: $89,263.00
Maximum: $133,894.00
Salary offers will be determined by a candidate's education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet's salary administration process will ultimately determine the final salary offered.
Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check
Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered. A work record review process is conducted for each TriMet union employee when they apply for an internal position (including non-union positions) at TriMet. The work record review covers one full year of work history and two years of preventable accident history, beginning with the closing date on the job announcement, and reviews time loss, oversleeps, supervisor observation reports (rule violations), and disciplinary actions.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation. Employment Type: Non-Union Regular Full-Time