Assistant Manager, Service

At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.

Businesses: Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions

Mission Statement: Keep business moving by being proactive, accessible, knowledgeable and above all else safe.

Value Proposition: We are an ESOP-owned company with a customer-first focus. Our solutions experts help keep your business moving by being proactive, accessible, knowledgeable and safe.

Values: Balance, Respect, Integrity, Growth, Grit, Safety

Competitive benefits:

• 401(k)
• Educational Assistance
• Employee Assistance Program (EAP)
• Employee Stock Ownership Program (ESOP)
• Hands On and Virtual Training
• Paid Holidays
• Paid Time Off
• Profit Sharing

Simply stated, Briggs team members strive to do the right thing by exceeding the expectations of each other, our customers and our community.

POSITION PURPOSE:

The Assistant Manager, Service is responsible for the management and supervision of Technicians and service administrative staff. Responsible for and ensuring customer satisfaction while managing company profitability and applicable budget. Ensure safe working environment through partnership with Service Manager and Safety Director to report such issues. Ensures all Briggs Equipment standards are adhered to and executed consistent with company direction.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

1. Supervision of technicians, including interviewing, hiring, training and administering corrective actions

2. Responsibility for technician development efforts in all areas including: training, updated technical service bulletin files, coaching, safety, processes, image, services, vendor products/systems and equipment awareness

3. Work with service dispatch to manage technicians on all work-related issues and provide counseling or other appropriate corrective action for any identified job-skill deficiencies

4. Manage recruitment efforts for technicians, to include coordination of staffing efforts to ensure recruitment is in conjunction with business demands/trends and company corporate culture

5. Work with service dispatch to analyze and manage schedules and assign technician work activities, based on work priority, customer needs, and skill set of technicians

6. Provide leadership by motivating technicians to maintain a high level of productivity by celebrating success as goals are achieved, and to encourage accountability, honesty, efficiency, and service quality, as tasks are performed

7. Work with service dispatch to generate, understand, and communicate customer repair quotes with customers, and perform quality control checks on all repair work, prior to delivering completed repair equipment to customer

8. Manage department needs associated with maintaining supplies, uniforms, tooling needs, building maintenance, and equipment, within budgeted guidelines and as demands are presented

9. Serve as liaison between Briggs Equipment, its customers, and manufacturers, in problem resolution while maintaining profitability

10. Manage customer and metrics as related to the department P&L, technician time management, customer price structure, and technician to wage ratio

11. Responsible for overall environmental health and safety of technicians, as well as equipment maintenance in compliance with applicable federal and company safety and health requirements

12. Work with service dispatch to Manage customer orders and repairs from opening of the job and quote generation through completion of invoicing, and to coordinate parts inquiries for jobs, with the Parts Department

13. Operates the Service Department in the absence of the Manager, Service

14. Other duties as assigned

MINIMUM QUALIFICATIONS

Basic Knowledge & Competencies:
• Knowledge of business and management principles
• Ability to develop direct reports through coaching and reinforcement (Hard Skills/Soft Skills)
• Excellent mechanical aptitude and technical knowledge
• Excellent verbal and written communication skills are required for this position
• Excellent intrapersonal, customer service, math, reading comprehension and problem solving skills
• Proficient with Microsoft Outlook, PowerPoint, Excel, and Word

Previous Experience/Education:
• 5+ years working experience in forklift repair or related industry preferred
• Management or supervisory experience preferred
• High School Diploma required
• Associate or Bachelor's degree preferred

PHYSICAL REQUIREMENTS
• Standing, walking, lifting, twisting and bending on a frequent basis
• Ability to lift up to 40 pounds

Other details

• Pay Type Salary

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