Address
Form of workThe Assistant Store Manager is responsible for managing the sales organization in the store, supporting the Store Manager in the achievement of driving planned sales, margin, and cost recovery goals. In the absence of the Store Manager, the Assistant Store Manager will assume the Store Manager's duties.
Responsibilities & Duties:
Driving Sales & Store Performance:
- Assists in leading the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage
- Maximizes Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities
- Supervises the sales team, including training, coaching, and providing performance evaluations when necessary
- Manages the overall customer experience, including online customer reviews; Greets and assists customers
- Meets and maintains their personal sales target
- Assists with loading customer vehicles and staging items for delivery; fulfills orders systemically
- Acts as the Manager on Duty
Managerial:
- Takes ownership for implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery, and associate morale
- Recruits, coaches, and develops a diverse, high-performance sales team
- Acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices
- Assists in training new employees for the sales floor or other departments
- Manages in-store Human Resources processes in staffing, and training; assists in action plans to improve overall individual and store performance
Administrative:
- Manages opening and closing procedures; including taking cash deposits to bank
- Ensures store presentation standards are maintained at company expected level
- Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards
- Ensures that the store operates in full compliance with applicable laws, regulations,
and company ethic policies - Completes paperwork related to entering trucks and confirming pickup/delivery dates
- Ensure data integrity of physical and systemic receiving process and reverse flow process Maintains inventory accuracy at all times and with inventory scans; manages online order fulfillment process
- Performs other duties as assigned
Qualifications:
- Educational: High school diploma or equivalent preferred
- Experience: Previous experience as a sales associate
- Must be able to work a flexible schedule, including evenings and weekends
- Must be able to lift at least 50 lbs.
- Excellent customer service and communication skills
Preferred Skills:
- Persuasion, negotiation, and closing skills
- Strong leadership, coaching, and associate development skills
- Action oriented, with strong skills in execution
- Computer literacy
- Strong drive for results
- Ability to manage multiple priorities simultaneously
- Knowledge of retail business and store operations
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
