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SalaryAn Assistant Manager ofFood & Beverage and Banquets is responsible for assisting in the daily management of activities and services of all hotel food and beverage operations (kitchens, restaurants, banquets, lounges, room service, etc.) in the hotel's continuing effort to deliver outstanding guest service.
Responsibilities
- Assist in the management of all Food and Beverage operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation
- Ensure consistency in food quality and presentation and monitor cost and portion controls
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolve guest concerns
- Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly
- Coordinate with the Director of Sales and Food & Beverage Director on all banquets and events
- Take ownership in room set up and tear down for banquets and events
- Ensure compliance with health, safety, sanitation, and alcohol awareness standards
- Assist in recruiting, interviewing, and training team members
Physical Requirements
- Must be able to stand for extended periods of time, at least two hours intervals.
- Must be able to work in a sitting position for extended period of time; at least four hours.
- Must be able to reach for specific objects at short distances in local working areas.
- On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs.
- Capable of working in a fast-paced environment and in stressful situations.
- Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
- May require travel to various locations on business.
- Must be available to work extended hours, nights, weekends, and holidays.
General Requirements
- Communicate clearly and effectively both orally and in writing.
- Logically and independently plan, organize and complete work.
- Must be able to take initiative and have well-developed interpersonal skills.
- Bilingual (Spanish/English) a plus.
- Proficient in MSWord, MS Excel, and MS Outlook.
- Able to set and achieve high standards of performance.
- Must be able to perceive quality of work and read material.
- Must be able to conduct analysis and generate reports to reflect findings.
- Must be able to learn and maintain job duties/knowledge of basic concept and techniques and complete detailed work assignments.
- Must be able to perform the manipulation of numbers and basic math calculations.
- Must be able to perform job tasks and remain vigilant in the event of an emergency.
- Must be able to make progress on multiple assignments under time constraints.
- Obtain any locally required certifications.
About us
At Williams Hotel Group, we want our guests to relax and be themselves which means we need team members to:
- Be you: by being natural, professional, and personable in the way you are with people.
- Get ready: by taking notice and using your knowledge so that you are prepared for anything.
- Show you care: by being thoughtful in the way you welcome and connect with guests.
- Take action: by showing initiative, taking ownership and going the extra mile.
What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.
