Job Number 24033948
Job Category Event Management
Location The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Entry level management position that assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Assists in managing financial and administrative duties.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Event Services and Operations
- Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
- Conducts room function inspections prior to each event to ensure the room is set according to specifications.
- Maintains up to date attendance log for Event Service employees.
- Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.
- Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy jars, water pitchers/bottled water) and other controllable supplies.
- Ensures candy rotation on all meeting room sets (if applicable).
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Attends pre-event meetings as needed to understand group needs.
- Communicates critical information to Event Service Team.
- Maintains cleanliness and sanitation standards in all banquet operation areas.
Ensuring and Providing Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Participates in the development and implementation of corrective action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction.
Conducting Human Resources Activities
- Schedules employees to ensure shift coverage and meet business demands and productivity goals.
- Participates in monthly department meetings with Event Service staff.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Uses a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Attends and participates in all pertinent meetings.
- Assists Event Service Manager in establishing guidelines so employees understand expectations and parameters.
- Reviews comment cards and guest satisfaction results with employees.
- Leads shifts and actively participates in the servicing of events.
The hourly pay range for this position is $24.04 to $25.96. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.