Assistant Manager Kilwins Destin/Miramar

SUMMARY

Responsible  for delivery of the Kilwins experiential culture, store

conditions and operation of the store. This position requires leadership skills and experience in

hospitality operations. They must have a clear understanding of the store’s business goals and monitor, analyze and report on results as directed by the General Manager. They will spend 90% of their time driving sales, while helping manage labor, overhead and food costs. They must have a clear understanding of all operating systems and how these systems deliver the Kilwins  customer experience..  Responsible for supervision, training and development, quality control and continuous improvement. Must have reliable transportation. Must be able to cover call and respond to store needs including covering shifts when necessary without notice. Must be able to cover the General manager in his or her absence.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Leadership skills, with the ability to coach and mentor others
2. Customer service oriented with a great personality and demeanor
3. Ability to multi-task and meet deadlines
4. Effectively manage conflict
5. Manage store operations independently
6. Knowledge of and ability to use all online and support systems
7. Organizational and planning skills
8. Problem-solving skills
9. Team-building skills
10. Ability to handle confidential and sensitive information
11. Knowledge of proper food handling and sanitation procedures
12. Ability to manage and follow established documentation system
13. Must have exceptional written and verbal communication skills in the English language

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

1. Must be able to occasionally lift 50 pounds
2. Must be able to stand for long periods of time in retail store or training environment
3. Must be able to travel by aircraft and drive an automobile and have a valid driver’s license
4. Must have reliable transportation and able to drive in various conditions in the city 
5. Must be available to work a minimum of 40 hours a week and cover multiple shift times

EDUCATION AND EXPERIENCE

1. Must have leadership skills
2. Must be 18 years or older 
3. Previous sales and management experience preferred
4. Proficient in Microsoft tools such as Outlook, Excel and Word
5. College degree preferred

OTHER DUTIES

Please note this job description is not intended to cover a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Individuals may perform other duties as assigned including working in other areas to cover absences or to equalize peak work periods or otherwise balance the workload.