Date Posted
Category
Salary
Job type
Work model
Level
Location
Company

West MarineSee more

addressAddressHampton, VA
type Form of workFull-Time
CategoryReal Estate

Job description

Job Summary:

Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating, and managing all operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the store's annual sales goal, inventory shrinkage, and high-quality of work-life results.

 

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

 

Supervisory Responsibilities:

  • Coach, mentor and grow your team for excellent store operations.
  • Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
  • Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
  • Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

?

Duties/Responsibilities:

  • Assisting associates with executing the plan of meeting or exceed the store's annual sales goal.
  • Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.
  • Leading by example, greet customers, engage them in conversation to determine their boating needs, provide product knowledge to customers and suggestively sell items and additional services that they may not have anticipated they will need.
  • Actively participate in all programs and procedures that drive sales.
  • Treat associates, customers and vendors better than they expect.
  • Achieve excellent customer service. Resolve customer concerns and complaints in a timely and gracious manner.
  • Assist with hiring, coaching, training and disciplining store associates.
  • Assist with scheduling associates effectively to ensure maximum floor coverage for excellent customer service and achieving store sales within the store's payroll budget.
  • Ensure the store is neat, clean and organized throughout each business day.
  • Acknowledge by signature that weekly "Store Bulletin" has been read and posted for other associates to read. (Store Information flyer.)
  • Assist with communication, coaching and training of store associates on important information about products, sales techniques, company policies and guidelines or any other important issues.
  • Suggest usage of West Marine promotional programs and services with each applicable sale.
  • Help ensure payroll is processed correctly and on time.
  • Verify Asset Protection standards are met all the time.
  •  Achieve a store audit score of 80% or better.
  • Work with associates to achieve a high 'Matinee Review" score through excellent customer service, product knowledge and follow through.
  • Know what products are currently on sale or in promotion and have them displayed properly for sale by the start date.
  • Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
  • Perform other job-related duties as assigned.              

 

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

 

Education and Experience:

  • High school diploma or equivalent.
  • At least two years related experience required.

 

Physical Requirements:

  • Must be able to lift up to 50 pounds at times.
  • Ability to be mobile on the sales floor for extended periods of time. 


?To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.benefitsgo.com/westmarine .

Refer code: 8202021. West Marine - The previous day - 2024-02-11 15:31

West Marine

Hampton, VA
Jobs feed

Manager, Licensing Brand

Sunkist Growers Inc.

Valencia, CA

$52,900 - $90,000 a year

Optometric Assistant

Davis Hawley Eyecare

Enola, PA

From $18 an hour

Business Strategy Manager

Servicenow

Santa Clara, CA

$129,500 - $226,500 a year

Partnership Strategy and Licensing Manager, Apple Maps

Apple

New York, NY

$175,500 - $263,800 a year

Optometric Assistant

Joseph Audia, Od

Harrisville, WV

$29.7K - $37.6K a year

Optometric Assistant

Bella Terra Eye

Richmond, TX

$12 - $15 an hour

General Manager

Hotel Blackhawk

Davenport, IA

$100,000 - $130,000 a year

Optometric Assistant

Lentz Eye Care

Wichita, KS

$28.9K - $36.6K a year

Corporate Strategy Analyst

Jpmorgan Chase & Co

New York, NY

$99,750 - $105,000 a year

Lead Teacher EHS

Winnebago Tribe Of Nebraska

Winnebago, NE

Share jobs with friends

Related jobs

Assistant Manager I

Task Force Marketing Manager

Lorien Hotel & Spa

$48.2K - $61.1K a year

Alexandria, VA

just now - seen

Behavioral Health ED Nurse Manager

Riverside Health System

Hampton, VA

just now - seen

Library Media Assistant

Arlington Public Schools

$24.39 - $43.99 an hour

Arlington, VA

just now - seen

Youth Services Manager (Librarian II)

Fairfax County Government

$60,056.05 - $100,093.76 a year

Fairfax, VA

just now - seen

Administrative Assistant

Bg Talent

$50,000 - $60,000 a year

Vienna, VA

16 minutes ago - seen

Legal Assistant

David B. Smith, Pllc

$25 - $35 an hour

Alexandria, VA

16 minutes ago - seen

Content Management Specialist (U.S. Citizen/S

Powerhouse Institute Inc

$77.3K - $97.8K a year

Arlington, VA

an hour ago - seen

Executive Administrative Assistant

Alutiiq

Arlington, VA

3 hours ago - seen

Executive Assistant

Transportation Security Administration

Springfield, VA

3 hours ago - seen

IT Manager

Directviz Solutions, Llc

$88.5K - $112K a year

Alexandria, VA

3 hours ago - seen

Manager, Business Development & Capture (Cyber/I.T.)

Img Information Management Group, Inc.

$99.6K - $126K a year

Fairfax, VA

3 hours ago - seen

Health IT Capture Manager

Na Oiwi Kane

$162K - $206K a year

Falls Church, VA

3 hours ago - seen

IT Business Process Manager

Twinn Intelligence Group

Up to $180,000 a year

Chantilly, VA

3 hours ago - seen

IT Sales Manager

Worldgate, Llc

$90,000 - $125,000 a year

Reston, VA

3 hours ago - seen

I.T. Modernization Project Manager

Icf

$149,755 - $254,584 a year

Reston, VA

3 hours ago - seen

Program Manager #1094906

Network Designs Inc.

$180,000 - $200,000 a year

Alexandria, VA

3 hours ago - seen

IT Inventory Control Manager

Eplus Inc.

$90,000 - $100,000 a year

Sterling, VA

3 hours ago - seen

HOUSEKEEPING MANAGER - WESTIN CRYSTAL CITY

Dr Hotel Employee Leasing Llc

$60,000 - $70,000 a year

Arlington, VA

4 hours ago - seen

Related keywords

Assistant Manager I