Address
Form of work- Assists in the development of strategies and operating plans that will heighten the guest experience and improve operating effectiveness. Assists in the formulation of operating and capital plan.
- Assists in the development of and coordinates the implementation of quarterly service plans for the Front Service and Front Office departments.
- Develops department training programs with an emphasis on customer service and supervisory leadership.
- Recommends proper staffing levels and approves scheduling of personnel on all shifts.
- Monitors activities that could affect the efficiencies and effectiveness of department, including the internal control environment.
- Builds a rapport with premium level players and handles any customer concern escalated by supervisors.
- Develops a strong working relationship with all Hotel Division managers and supervisors to ensure unity and a consistent direction.
- Assists in the recruiting, interviewing, and hiring of all new employees in the Front Service and Front Office departments.
- Ensures adherence to departmental/company policies and procedures and compliance with New Jersey casino regulations and other required regulations.
- Ensures work environments are spotless and staff is equipped with all tools necessary to perform their expected duties.
- Makes and implements cost effective recommendations for streamlining operating process for the purpose of building employee engagement and exceeding customer expectations.
- Maintains department supply par levels.
Other Duties as assigned
Licenses & Certifications
Required- NJ Casino EE Registration
