AddressMarcus Theatres
Position Description – Assistant Manager
Broad Description of Duties:
The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets.
This position reports to the General Manager/Manager.
Essential Functions/Job Duties:
Ability to work and problem solve independently
Ability to learn the different theatre roles and be able to schedule each as business and attendance dictates
Learn and understand cash handling, pulls, server check out, & deposit preparation
Learn daily balancing of drawers, reports, safe, and follow all necessary open and closing procedures
Understand daily business objectives including: staffing levels for the day, events, specials, etc.
Help maintain internal inventory control including daily soft counts, validation & corrections
Ability to train, motivate and develop staff
Use forecasted business levels/attendance to assist with associate schedules
Assist with daily revision of timesheets and payroll, as needed
Consistently create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service
Assist GM with hiring, training and associate development
Operate projection equipment including projectors, servers and sound equipment.
Understand our business model and demonstrate desired behaviors for all staff by driving sales within facility including MMR, loyalty registration, upselling, suggestive selling, etc.
Understand and enforce all corporate policies, rules & procedures. Enforce applicable federal, state, and local laws and regulations as well as learn all audit process to maintain theatre compliance
Answer all NPS comments and manage theatre inbox
Facilitate any guest issues and create a positive recovery for the guest
Partner with key vendors and order concession items, liquor, soda, dry goods and janitorial supplies as needed
Responsible for general maintenance of front of house, back of house and kitchen line. Monitor cleanliness, stock levels , safety issues, mechanical issues & aesthetics
Understanding PCI compliancy and how to handle any safety concerns in the building (Accident Reports, TCAT, etc)
Working knowledge of computer systems (including Microsoft® Word, Excel, POS System) and technology within the facility including troubleshooting and resolution of any issues(Vista, Cielo, etc)
Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations
Process daily corporate office or supervisor requests via phone and email
Coach and counsel associates and understand the procedures involved to do so
Understanding the new hire process , necessary paperwork/documents and orientation process
Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager
*The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Job Requirements:
Minimum 18 years of age
Supervisory experience in a high volume movie theatre, retail or hospitality environment
Possess strong interpersonal, verbal, and written communication skills
Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry
Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs
Ability to stay calm under pressure or during difficult situations
Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 lbs. while moving kitchen/cooking or concession items in bulk or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Work is performed in a theater, kitchen and office environment. The noise level is usually low to moderate with an
occasional loud environment. . The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Education Required:
High school diploma or equivalent
College coursework in Business Management and Marketing preferred
Ability to obtain food handling licenses as required by local/state laws
Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.
