Assistant Manager Dunkin

Job Title: Assistant Manager

Purpose:

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing QSR or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.

Essential Functions:

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures

• Assists the GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale

• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit

• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered

• Actively ensures all associates take all mandated rest breaks and meal periods

• Ensures display areas are appropriately clean, stocked, and visually appealing

• Ensures all equipment is in good working order

• Operates cash register and voids transactions as needed while following all cash handling policies and procedures, and maintains proper security of cash at all times

• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM

• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety

• Places orders for individual units, receives goods, processes invoices

• Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

• Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.

• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a minimum of 2 years food and beverage, cash handling, and customer service experience

• Requires a minimum of 6 months supervisory or lead experience in a restaurant or production kitchen

• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Health insurance

Paid time off

Vision insurance

Referral Program

Meal voucher

Essential Functions:

Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts, or stores

Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered

Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations

Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures

Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs

Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels

Interviews job candidates, provides recommendations for hiring, terminations, advancement, promotion, or any other status change of associates within the store

Supports DO and/or Multi-Unit F&B Manager in developing and implementing creative strategies to increase revenue

Monitors progress towards unit goals and assigns associates to meet those objectives

Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals

Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Requires 3-5 or more years of experience as a supervisor or unit-level manager in high volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experience

Demonstrates team management, delegation and issue resolution skills and the ability to multi-task

Demonstrates knowledge of Applegreen policies and product, service, quality, equipment and operations standards

Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

Applegreen

Come grow with us!

Equal Opportunity Employer M/F/D/V

Drug Free Workplace

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.