Assistant Manager, Attractions, The Wizarding World Of Harry Potter™

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Summary

Responsible for assisting the Manager with Flight of the Hippogriff™, and Ollivander’s™.

Essential Functions

• Assist the Manager in hiring, training and development of B192 Attractions team members.
• Responsible for managing all employees by setting work expectations and leadership standards. Offering consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
• Develop and implement programs to improve guest and employee satisfaction. Ensure appropriate and timely investigation and response to guest and employee concerns.
• Oversee employee reviews and counseling to ensure all guidelines and policies are followed. Encourages employee development and participate in employee interviews for Lead and Seasonal Supervisor positions.
• Serve as designated duty manager for the daily land operation, weekly as scheduled.
• Assists in creating, maintaining and supporting the labor and non-labor budgets.
• Review and approve all hourly staff time and attendance forms for accuracy.
• Provide daily summary of day-to-day operations.
• Work closely with Technical Services on venue repairs and upkeep.
• Oversee operational compliance.
• Ensure quality standards are met in all areas of the land, including portions not under direct operational control.
• This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $64,480 – $70,000

• High school education required.
• Minimum 3 years of operations management experience in theme park or hospitality industry, including experience in guest service.
• Must be available to work on weekends, holidays and nights as required
• Need to be a quick thinker with the ability to make sound decisions.

Desired Characteristics

• Two or four year college degree preferred, or equivalent work experiences required
• Experience working in union environment
• Excellent written and oral communication skills to effectively communicate with all levels of the organization
• Thorough knowledge of MS Excel, Work and PowerPoint
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.