Assistant Manager

Planet Fitness is new to Broomfield, CO!
We are looking for management team players 18 yrs or older with an out-going personality and a passion to work in the fitness industry!
Planet Fitness is growing and promotion opportunities will be available quickly!
Great work atmosphere! 40hrs per week available! Great work schedules! Free Black Card Membership!
Starting at $18+ an hour!
As an Assistant Manager, you will be responsible for assisting in the oversight of club operations
to ensure an exceptional Judgement Free member experience! You will assist with the hiring
and training of all club employees as well as ensuring a financially successful club.
Essential Duties and Responsibilities
Assist in recruiting, hiring, training and developing a high performing staff consisting of
Member Service Representatives, Trainers and Custodians.
Set a high standard for a warm and welcoming atmosphere for all members, prospective
members and guests and ensure the staff follows superior customer service guidelines.
Some responsibilities will include:
Staff Management:
Providing support to Club Manager on hiring and leading staff
Assisting in creating and updating staffing schedules.
Training staff members to provide exceptional customer service.
Directing and assigning projects to staff, ensuring the club is kept clean and
orderly.
Assisting in resolving or escalating employee issues or concerns in a
professional manner.
Providing backup support for any employee who is absent.
Assist with the Cleanliness and Maintenance of the Club:
Keeping the front desk area and lobby clean and orderly.
Walking through the club every 30 minutes to ensure that it is clean. This
includes refilling paper towel dispensers, mopping up spills under
equipment, taking out the trash, cleaning mirrors, and re-wracking
barbells, dumbbells and weight plates.
Regularly cleaning all exercise equipment and tanning beds.
Ensuring restrooms are clean, stocked and clutter free by following routine
cleaning schedule.
Front Desk Activities:
Answering phones in a friendly manner and assisting callers with a variety
of questions.
Checking members into the system as they arrive.
Assisting with new member sign-up.
Communicating updates and events to members and guests.
Taking prospective members on tours.
Assisting members with scheduling and logging use of amenities like
tanning booths and hydro massage
Responding to member questions and concerns in a timely and
professional. manner and elevating to Club Manager as needed.
Conducting beverage or merchandise purchases on the point of sale system
Oversee Updates to Members Accounts:
New Membership Cards
Change of address
EFT changes
Questions regarding billing or payment
Miscellaneous projects may include:
Ordering club supplies using specific budget based on club requirements.
Tracking Key Performance Indicators like guest counts, cancels, info calls
(weekly, monthly, annually).
Qualifications/Skills
3-5 years of Customer Service/Management experience is preferred
High school diploma/GED equivalent required.
Must be 18 years of age or older.
CPR Certification preferred
Basic computer proficiency with an eye for accuracy.
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way
with members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Able to demonstrate diplomacy in all interactions while using appropriate behavior and language
Physical Demands:
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.