Assist Store Manager/Owner in managing and promoting all aspects of the business; including but not limited to buying, pricing, sales, merchandising, loss prevention, training and managing staff. Promote a high level of customer service and continually strive for innovative solutions and alternatives in bettering the business.
MAJOR AREAS OF RESPONSIBILITY
Assist Store Manager in meeting the following expectations:
- Meet or exceed financial goals, focusing on sales and overall profitability.
- Maintain controllable expenses within established guidelines. Process billing, invoices and related documents to ensure vendors and service providers are paid within the appropriate time frame.
- Drive sales through the development of staff; focusing on coaching, training, and role modeling desired behaviors.
- Support and execute all buys as per process efficiency guidelines. Manage all customer buys to ensure we maintain productivity and profitability standards.
- Promote and role model a culture of positive customer service to every one, every day.
- Maintain merchandise and visual presentation standards on a daily basis.
- Recruit, hire, and train associates for all store posititions. Establish schedules, implement individual development plans, set productivity and performance standards for each associate. Complete and deliver associate performance
evaluations in a timely manner. Create and maintain an environment of consistent and continuous coaching.
- Ensure all inventory functions are completed as directed, including regular inventory counts. Receive merchandise and ticket in a timely manner. If needed, follow the appropriate back stocking recommendations.
- Establish and maintain operational and monetary controls. Prepare daily bank deposits and perform daily/weekly auditing tasks. Report any discrepancies, theft, or suspected theft by employees or customers to the appropriate parties immediately.
- Other duties as assigned.
QUALIFICATIONS
- High School Diploma or GED required. Some post secondary education preferred.
- 1+ years prior management and supervisory experience, plus 1-2 years retail sales experience, preferably in similar merchandise lines.
- Strong leadership, organizational skills, and time management skills are critical.
- Proven customer service skills and strong interpersonal communication skills required.
- Sales and goal oriented.
- Must have the knowledge and ability to utilize computers and related technology efficiently.
PHYSICAL REQUIREMENTS
- Ability to stand and walk for long periods of time, up to 8 hours per day.
- Lifting up to 40 lbs. without assistance. May involve heavier lifting with assistance of team member or cart/dolly.
- Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.
- Exposure to typical retail environment and noise levels.
- Able to operate a computerized sales terminal.