Assistant Manager

Description

Supervisor: General Manager

FLSA: Exempt

Vision of Position: Working in conjunction with the General Manager, you will oversee all aspects of a facility and will hold full P&L responsibility over the operation of the location.

Job Duties / Essential Functions:

• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager- motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates. 
• Assists General Manager with monitoring financial reports and statistics. 
• In the absence of the General Manager, ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet's programs and services in the surrounding community. 
• Ensures that client communication occurs. 
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Assists other team members as needed.
• Performs other duties as assigned.

Requirements

Skills and Experience:

• Associate or BS/BA is a plus.
• Must be a passionate team player and a strong motivator.
• Minimum of 1 year management experience preferably in hospitality, service and / or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary, boarding and/or grooming experience is a plus.

Physical:

• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to be on feet eight hours per day.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to work on computer system and work multi-line telephone.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Travel:

• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.

I have read the job description and by signing this form confirm that I meet the job requirements and I am capable of performing these duties. I understand that I am required to perform all of these duties to a minimum standard as established by Destination Pet, LLC. I further understand that failure to perform these duties could result in demotion or termination.