Assistant Janitorial Project Manager

JOB DESCRIPTION:

The Assistant Janitorial Project Manager will work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.

PAY: $66,560.00 - $70,000.00

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2024-Recruitment-Staff-Mgmt-11.6.23.pdf (abm.com)

POSITION RESPONSIBILITIES

• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action;
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;
• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;
• Understand applicable union contracts and develop effective working relationship with local labor unions;
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements:

• Bilingual (Spanish/English) MANDATORY
• 1-2 years of Supervisor experience
• 1-2 years of customer service experience
• Working knowledge of janitorial equipment
• Must have previous experience in Janitorial Commerical (preferably Commercial A) experience.
• Working knowledge of OSHA required processes.
• Intermediate level of Microsoft Office including word, excel, outlook and PowerPoint.
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.

Job Type: Full-time

Pay: $66,560.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Ability to Relocate:

• Los Angeles, CA 90071: Relocate before starting work (Required)

Work Location: In person