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Tech Impact / ITWorks, CXWorks Job Title: As
Assistant Instructor - IT & Customer Service Training
Job Location: Las Vegas
Be part of a fast-paced, growing team, that provides a solid work life balance working with our Nonprofit Organization. As an Assistant Workforce Instructor, you will work with our ITWorks Program and CXWorks Program that is designed to train participants for entry-level for certification and roles in IT and Customer Service.
WHO IS TECH IMPACT
Tech Impact is a nonprofit organization whose mission is to help other nonprofits use technology to better serve our community. Our services enable nonprofits to plan for, implement, and effectively use technology tools to achieve their organizational goals. We have offices in Philadelphia PA, Wilmington DE, and Las Vegas, NV and have been delivering services since 2003 to thousands of national and international nonprofit organizations. Our ITWorks and CXWorks programs train over 150 adults each year with the opportunity to learn and grow their Customer Service and IT skills while assisting with job placement. We are looking for a training professional with a knack for technology and Customer Service for this full-time opportunity, with room for growth.
ABOUT ITWORKS and CXWORKS
ITWorks is a technology training program for young adults, 18-26 years old, who have a GED or high school diploma but have not completed college. The program consists of 11 weeks of intensive classroom training focused on the Cisco IT Essentials and CompTIA A+ certifications and a 5-week internship inside the IT department at a for-profit or nonprofit organization.
CXWorks is a customer experience training program for adults 18 years or older, who have a GED or high school diploma but have not completed college. The program consists of 8 weeks of call center and Customer Service Training.
Students receive intensive career guidance, mentoring, and valuable life skills that will help them succeed in their new careers.
ITWorks and CXWorks both provide these students with an experience that will help improve their income potential for life. All program services are provided free of charge to the student and are supported by the generosity of corporations, foundations, and individual donors.
Our students are driven and full of potential, and our programs represents an opportunity for promising careers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
We are looking for a technology-experienced individual who can support our ITWorks and CXWorks classrooms in Las Vegas, NV, transfer their knowledge to a group of eager students, and work with our great team to help train our students for opportunities in the technology and Customer experience industry.
Instruction
Have a strong sense of accountability for student achievement.
Assist the ITWorks instructor in delivering the Cisco IT Essentials and CompTIA A+ Curriculum.
Assist the CXWorks instructor in delivering the customer experience and digital literacy skills training.
Provide extra help to students struggling with the curriculum.
Act as a substitute teacher when a primary instructor is out.
Familiarity with online platforms (WebEx, Zoom, etc) and LMS.
Create a positive classroom environment and foster learning. Work tirelessly to keep our students motivated and help them create belief in themselves.
Ability to adjust instructional strategies to reach the program’s goals.
Have a strong Customer Service background, preferably in tech support or a call center environment.
Support
Prepare program laptops for participants in each cohort.
Support the applicant recruitment and interview process.
Support volunteers to deliver “Friday Session” professional and life-skills trainings, as needed.
Ensure students’ technical skills meet the needs of internship and hiring partners.
Help maintain healthy and productive relationships with students, staff, and partners.
Organized tracking of student documents, student data, phone calls, and logging information into databases, etc.
? ESSENTIAL SOFT SKILLS FOR SUCCESS IN OUR POSITION
Strong organizational skills.
Excellent verbal and written communications skills.
Desire to continue to learn and expand skill set.
Drive for additional responsibility and career advancement through potential opportunities for promotion.
Work well independently and within a team environment.
Able to complete IC3 certification, Cisco IT Essentials certification and CompTIA A+ certification.
Frequent exposure to new and challenging problems.
Excellent troubleshooting techniques and willingness to contribute toward a culture of continuous learning and improvement.
Flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace.
Passion for the job and a little sense of humor.
Tech Impact is a nonprofit whose mission is to empower communities and nonprofits to use technology to better serve our world.
We are the place nonprofits can call to make sense of anything from large-scale technology projects, to technology maintenance and support. We have partnered with hundreds of nonprofit organizations around the world since 2003, to help each one realizes the potential of technology to achieve their mission and improve outcomes.
Our services enable nonprofits to plan for, implement and effectively employ technology tools to achieve their organizational goals. We have offices in Philadelphia PA, Washington DC, Wilmington DE, and Las Vegas NV. Tech Impact clients range from 5 to 600 staff and run primarily Windows-based software and Microsoft cloud technologies.
In addition to providing technical services to nonprofit organizations, Tech Impact runs workforce development programs to help young people learn in-demand skills to gain employment in the IT field.
To learn more about ITWorks and CXWorks please visit www.techimpact.org ?
Employment Policy
As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
ADA Specification?Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.? Requires the ability to speak, hear, see and use a computer and other office related equipment
