Assistant Housekeeping Manager

Come be a part of something bigger!
Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn't love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Willows Lodge is nestled on five landscaped acres bordering the Sammamish River in the heart of Western Washington's wine country. Our intimate, award-winning hotel allows our guests to experience the Northwest's greatest escape. The deep comfort of rooms and suites with fireplaces and soaking tubs, an award-winning restaurant with a wine cellar to match, a world-class spa, and the friendly, attentive service that makes us a perennial favorite of Conde Nast Traveler and Zagat readers.
What you will have an opportunity to do:
The Assistant Housekeeping Manager is responsible for assisting the Housekeeping Manager in overseeing the proper and smooth operation of the Housekeeping and Laundry Departments. The Assistant Housekeeping Manager will monitor all aspects of employee activity to ensure the highest quality in cleanliness and service.

• Work closely with the Front Office leadership team towards a seamless connection between Housekeeping and the Front Office.
• Assist in establishing specific goals and standards of performance management principles and practices to fully maximize productivity of Housekeeping and Laundry staff members.
• Coach, counsel, and discipline Housekeeping and Laundry staff members.
• Ensure that all Housekeeping and Laundry staff members receive appropriate rest periods and meal periods.
• Assist in creating and delivering performance reviews for Housekeeping and Laundry staff members according to company schedule.
• Act without prior approval and with full authority within your scope to ensure that the Lodge's major polices are followed.
• Assist with recruiting and hiring all personnel under your direction.
• Assist in preparing work schedules for staff, observing staffing guidelines.
• Assist in creating and implementing training programs for the staff.
• Lead or assist in conducting daily standup meetings for the department.
• Assist in conducting staff meetings on a regular basis.
• At all times, demonstrate the highest level of professionalism in dealing with guests, staff and other managers.
• Focus on working in a safe manner and create a safe working environment at all times. Ensure that Housekeeping and Laundry staff are also working in a safe manner.
• Ensure Willows quality standards of cleanliness in our guest rooms, guest corridors, service areas, and stairwells.
• Inspect guest rooms and follow the guest room checklist to ensure that room attendants accountable to follow this.
• Ensure that the housepersons complete their daily checklists.
• Maintain clear and effective communication/direction with room attendants, housepersons, and laundry attendants to support positive behavior and correct improvement opportunities.
• Open the Department; assign room attendant/houseperson zones. Log out keys and radios.
• Close the Department, log in keys and radios, ensure room status updates are entered in computer system.
• Fill in positions as needed (room cleaning/houseperson/laundry) or any area directed by Housekeeping Manager and/or Director of Rooms.
• Report and log any maintenance problems on a daily basis.

COMPENSATION & BENEFITS

• Hiring wage range: $29.00/Hour - $32.00/Hour
• Eligible for medical insurance, dental insurance, vision insurance, long term disability insurance, and life insurance under our existing group plans
• Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plan
• 11 days of PTO accrued in the first year based on an employee working 40/hours each week

What are we looking for?
QUALIFICATIONS

• Previous supervisory experience in Housekeeping
• Prefer luxury hotel experience
• Excellent communication skills; verbal and nonverbal
• Prefer bi-lingual language abilities in English and Spanish
• Excellent organization skills
• Excellent attention to detail
• Excellent people skills
• Excellent time management skills
• Excellent problem solving
• Ability to meet deadlines
• Ability to prioritize
• Ability to follow written and verbal instructions
• Ability to work independently, autonomously, and without supervision
• Ability to multi-task and delgate
• Ability to add, subract, multiply,and dive in all units of measure, using whole numbers, common fractions, and decimals
• Ability to utilize computer programs such as Microsoft Office proficiently
• Ability to frequently lift up to 25 pounds and occassionally up to 50 pounds

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.