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Form of workJob Description: Assistant General Manager
Reports to: General Manager
Reports to: General Manager
At Malibu Jacks, we create an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment.
Job Summary:
The Assistant General Manager will assist with all facets of the operation. As the Assistant General Manager, you will oversee hiring, training, safety regulations, and handling interpersonal issues while maintaining a fun, efficient, and safe working environment. Required competencies may include excellent communication skills, superior knowledge of business functions, budgeting, and finance skills, and strong leadership skills. The candidate must be someone who has the desire to assist with running, growing, and developing the business, as well as effectively manage, train, coach, motivate, develop, and direct their team of nearly 100 team members.
What You’ll Do:
- Work with and support the General Manager; assume GM responsibilities in his/her absence.
- Assist Human Resources with staffing including recruiting, interviewing, hiring, training, disciplining, and terminating.
- Ensure facility complies with all OSHA guidelines as required in their location (varies from state to state)
- Assist with overseeing cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits.
- Provide Corporate with all company invoices, to include all vendors.
- Ensure cashier personnel adhere to correct cash handling procedures and sell effectively.
- Ensure the employees run attractions safely, efficiently, and professionally.
- Complete Manager Objectives each day as required by Malibu Jack’s
- Ensure that all staff are adhering to company policies and providing outstanding customer service.
- Assist with corresponding and providing regular reports to corporate office personnel as requested.
- Expand the marketing and promotional presence of Malibu Jack’s
- Maintaining the highest standard of facility appearance
- Oversees weekly inventories of each location per company standards.
- Maintain a professional Malibu Jack’s image including cleanliness, proper uniforms and appearance standards.
- Ensures their location is keeping food cost, part costs and labor costs (hours) at or below Malibu Jack’s acceptable standards.
- Maintain an accurate and up to date record of employee files.
- Maintain payroll scheduled hours and keep up to date.
- Make routine checks on attraction operators and their ability to run attractions correctly and safely.
- Train and communicate with a staff of trainers to ensure standards are up to date and met
- Be familiar with our Embed swiper system and CenterEdge POS system.
- Use company software to enhance and ensure training is up to date and maintains high standards.
- Handle escalated employee complaints, issues, or questions as needed.
- Must be proficient in running all of the attractions.
- Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities.
- Maintain a safety-focused attitude at all times
- Other responsibilities may be assigned as needed.
- May be on call for special projects or holidays.
Skills We’re Looking For:
- Strong teamwork ethic and attitude
- Attention to detail
- Passion for their work
- Time management and a sense of urgency
- Leadership skills
Minimum Qualifications:
- Experience in a high-volume setting
- Results driven individual with a demonstrated record of prior success
- Excellent interpersonal skills with guests and team members
- Strong leadership qualities
- Excellent communication skills
- Highly organized and strong work ethic
What We Offer:
Malibu Jacks offers great work-life balance. There are opportunities for advancement, competitive benefits, and above standard salary.
