Assistant General Manager

Assistant General Manager
Job Summary

Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs. The Assistant General Manager is responsible for the overall performance of a Just Food For Dogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. Our ideal applicant is a leader capable of overseeing both sales and kitchen operations and independently making key decisions.

Key Responsibilities

Team members

• Directly supervises the Nutrition Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.
• Work with team leaders to recruit, on-board and train new team members.
• Work with team leaders to approve staff schedules.
• Serve as a role model for company values and protocols, setting the tone for culture within the store.

Sales/Customer service

• Work with team leaders to ensure nutrition consultants are engaging with customers, understanding their dietary needs, and providing solutions.
• Maintain effective merchandising and product display.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.

Marketing

• Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic.

Operation

• Work with team leaders to ensure the kitchen adheres to safety, cleanliness, and product quality standards.
• Work with team leaders to approve supply replenishment orders (e.g., marketing materials, ingredients).
• Work with team leaders to receive deliveries and accurately organize/manage back-room inventory.
• Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution.

Finance

• Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.
• Monitor and ensure the secure handling of cash.

Other

• Effectively implementing strategic change initiatives.
• Provide weekly and monthly performance reporting packages.

• Ability to build, lead and motivate effective teams
• Ability to handle the pressures of simultaneously coordinating a wide range of activities
• A love for retail, nutrition and dogs and a desire to create the ultimate customer experience
• Clear, concise written and verbal communications
• Analytical and problem-solving skills
• Attention to detail
• Comfort with change (as we are a rapidly growing business)

EDUCATION and/or EXPERIENCE

• At least one year of experience as a General Manager or
• Assistant General Manager within the retail industry
• High School Diploma or equivalent; College degree preferred

Who We Are

Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have over 50 locations nationwide and within Petco, with continuing growth plans. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at www.justfoodfordogs.com.

Our Core Values - TEAMwork

Transparency - From the ingredients to monthly company hosted townhall meetings; JustFoodForDogs is committed to transparency.

Evolution with Empathy - JustFoodForDogs is committed to adapting as the needs of pet's change. We view evolution as necessary growth. We're relentlessly dedicated pioneers of health and wellness for pets and we will never, under any circumstances, stop asking our founding question: "Is there a better way?" for pets, customers, employees & partners

Advocates for pet health - JustFoodForDogs is committed to honoring pet life through support of rescue efforts & driving positive change within the pet food industry

Mission driven decision making - We've made it our mission at JustFoodForDogs to improve the length and quality of life for as many pets as possible-through real food and nutrition.

JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.