Assistant Front Office Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

At the Doubletree by Hilton Orlando Downtown we consistently rise above the competition. We offer a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of over 200 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.  If you have a genuine passion for hospitality, consider joining our team! You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Doubletree by Hilton Orlando Downtown with Pyramid Global Hospitality can mean for you!

Assistant Front Office Manager

Doubletree by Hilton Orlando Downtown

We offer:

• Competitive Wages
• Management Annual Bonus Program
• Health Dental & Vision insurance
• Company Paid Life & AD&D Insurance
• Disability insurance
• Paid Time Off (PTO)
• Unlimited PTO Rollover
• PTO Cash Out Option
• 7 Paid Holidays
• 401(k) matching
• Health Savings Account plan
• Tuition Reimbursement
• Associate Referral Bonus
• Employee assistance program
• Hotel Room Discounts Worldwide
• Free Parking
• Advancement Opportunities across a portfolio of 230 hotels representing all major Brands

The Assistant Front Office Manager leads the memorable and seamless experience for our guests and ensures the Front Office team provides exceptional levels of service.  Assists in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations. The individual selected for this role must have a positive attitude, an engaging personality, and ability to handle stress during peak business periods.

• Be knowledgeable of all Front Office operating procedures.
• Assist the staff during peak periods by providing an efficient, professional check-in/check-out in line.
• Ensure all staff complies with hotel standards and company policies.
• Monitor progress of daily checklists and verify all tasks are complete by end of workday.
• Ensure coverage for all shifts are sufficient according to business need – this may require covering shifts when needed including Night Audit shifts.
• Ownership of the Hilton Honors Champion position, ensuring Honors Enrollments goals are achieved.
• Maintain warm, hospitable guest relations in all guest contact.aintain positive employee relations in a supportive environment.
• Increase Guest Satisfaction scores and lowering guest complaints by ensuring prompt courteous and proper services.
• Communicating effectively within and between departments.
• Performing special projects, as requested.
• Operating within budgeted guidelines by maintaining effective controls.
• Review function sheets and work with relevant departments to assure quality and satisfaction.
• Attend regular meetings.
• Ensure all customer service issues are properly handled and followed up with the guest
• Assist in conducting employee meetings and counseling sessions in order to maximize employee morale and productivity and foster a sense of community.
• This position requires a significant contribution to the hiring and training for their employees.
• Additional responsibilities upon request.

• Previous hotel front desk leadership experience required.
• Prior experience with Hilton Brand systems a plus.
• Flexible Schedule.
• Strong leadership and hospitality skills.

Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.