Assistant Front-End Manager - Sea Mart Quality Foods

HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska

The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community. Today, Hames Corporation is a third-generation family-owned and operated company, and we are much more than the region's number one grocer. We're a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family.

Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources. At our company, it just happens to include the human variety.

PURPOSE:

The Assistant Front-End Manager role offers a dynamic opportunity to hone leadership and customer service skills, contributing to an environment that fosters continuous learning and growth within the retail industry. As a pivotal part of the front-end team, this position is ideal for individuals seeking to advance their career in a customer-centric setting. Assistant Front-End Managers are responsible for ensuring a seamless and positive shopping experience for our customers. This includes overseeing the efficient operation of checkout lanes, addressing customer inquiries, and coordinating the activities of the front-end staff. Beyond managing the daily flow of customer transactions, Assistant Front-End Managers play a key role in visual merchandising, monitoring inventory, and implementing strategies to enhance the overall appearance of the store. Successful candidates will be personable, adaptable, and adept at thriving in a fast-paced retail environment. If you are passionate about customer service and ready to take on a leadership role in a dynamic retail setting, we invite you to join our team and contribute to creating an exceptional shopping experience for every customer who walks through our doors.

DUTIES AND RESPONSBILITIES:

The essential duties of the Assistant Front-end Manager consist of, but are not limited to, the following responsibilities:

• THE CUSTOMER IS THE FIRST PRIORITY; the entire store is in the forefront of that activity; prioritize the customer as the foremost consideration in store activities, fostering a team-wide commitment to providing prompt and friendly service.
• Continuously aim to deliver the highest standard of customer service.
• Be attentive to customers by looking them in the eyes and actively listening to their needs.
• Reinforce the understanding with all employees that customer service is the first priority.
• Promote customer goodwill by providing high standards of front-end service.
• Perform all duties in accordance with company rules, policies, safety requirements, and security standards, as well as all local, state, and federal health and civil code regulations.
• Assist in the development and operate in compliance with the department operating budget,
• based on labor hours, providing realistic, attainable, and measurable goals.
• Plan and schedule day-to-day operations of front-end personnel and cashiers; ensuring staffing is at an appropriate level to meet the normal demands of the work.
• Maintain an effective work schedule for front-end personnel to meet business volume/sales projections and traffic requirements, minimizing customer inconvenience and excessive waiting periods.
• Follow the assigned weekly work schedule meticulously to ensure adequate coverage in the front-end area, maintaining punctual and regular attendance.
• Maintain management reports necessary to audit department and individual employee performance.
• Conduct staffing functions for front end personnel, including interviewing, recruitment, screening, training, evaluating, and hiring within company guidelines.
• Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations for uniform, name badge, and hat or apron requirements; ensuring front-end personnel do the same.
• Follow and enforce rules and company policies with direct reporting personnel. Operate according to established operating procedures, acting as a role model for front-end personnel.
• Train and educate personnel in various procedures to ensure they have the knowledge and ability for assigned work.
• Enforce cash handling and void processes and policies.
• Ensure accurate recording of markups and markdowns, in-store use of merchandise, voids, refunds, and spoilage write-offs.
• Check restrooms once per hour, maintaining cleanliness and tidiness.
• Ensure all customer IDs are presented during tobacco sales and observe store policies when it comes to the handling of tobacco or age-restricted products.
• Complete assigned tasks promptly, ethically, and prudently.
• Assist cashiers with price checks promptly and timely. Including but not limited to: refunds, over-rings, and other transactions requiring supervisory approvals or overrides, and check cashing approval within company policies and procedures.
• Keep store management and the point-of-sale team informed of price accuracy issues or items not on file.
• Promptly inform the Front-End Manager of cash register or scale problems/malfunctions.
• Handle cash pickups or skims as needed or requested.
• Handle change order requests as needed.
• Reconcile check lane cash overs and shorts and take appropriate action on discrepancies.
• Assist in price scanning audits when required.
• Ensure return-to-stock items are handled promptly and orderly, with immediate attention to perishable items.
• Ensure the inventory stock is maintained for including but not limited to general supplies, tobacco, carpet cleaner, Blackhawk gift cards and helium for balloons
• Communicate and coordinate effectively with customers and employees.
• Demonstrate good judgment in analyzing and solving problems.
• Assume responsibility for decisions.
• Maintain a firm but fair relationship, earning respect and cooperation from those reporting to the position.
• Exhibit excellent people skills when working with customers and employees.
• Consistently set priorities, follow through, and complete tasks on schedule.
• Meet all deadlines for reports, project completion, and paperwork.
• Be consistently available when needed, planning for available backup in case of absence.
• Work closely and cooperate with other departments.
• Resolve problems involving customers or employees promptly.
• Notify the Senior Level Management promptly of any irregularities in operating results.
• And any other duty or task may be assigned from time to time by the Front-End Manager or Senior Level Management.

PHYSICAL AND GENERAL REQUIREMENTS:

• Minimum of 2 years of supervisory experience in a fast-paced, customer-oriented role or equivalent.
• Demonstrate an unwavering commitment to prioritizing customer satisfaction and fostering a positive shopping experience.
• Strong verbal and written communication skills to effectively interact with customers and team members.
• This is a highly visible position, exhibit leadership qualities to lead and motivate a team, enforce company policies, and maintain a positive work environment.
• Strong organizational abilities to efficiently manage day-to-day operations, staffing, and budgets.
• Excellent problem-solving skills to address issues promptly and make sound decisions.
• Ability to adapt to the dynamic and fast-paced nature of a retail environment, handling multiple tasks simultaneously.
• Lifting cases that can weigh up to fifty (50) pounds is required.
• Work effectively as part of a team, collaborating with colleagues and other departments.
• Pay close attention to detail to ensure accuracy in transactions, pricing, and inventory management.
• Adherence to safety policies, security standards, and company rules and regulations.
• Willingness to work varied hours, including evenings, weekends, and holidays as needed.

WORK ENVIRONMENT:

Work will consist of a climate controlled store; the entry and exit of customers will allow the outside temperatures to enter the store. You will be exposed to weather conditions that is warm, to heavy rains, to cold and below freezing conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.