Assistant Front Desk Manager - Crater Lake Lodge

About Crater Lake National Park:

7,700 years ago, a violent eruption collapsed an ancient volcano forming what we know as of today - Crater Lake. In the hundreds of years after the eruption, rainfall and snowfall filled the crater and formed the lake. Today, visitors marvel at the panoramic views and natural formations of Wizard Island and Phantom Ship.

Crater Lake Lodge welcomes you with the warmth and hospitality of a bygone era. The lodge overlooks the lake at Rim Village, offering majestic views of the lake's pristine blue waters and sheer cliff walls. Activities include hiking, swimming, fishing, or touring the lake. The Cabins at Mazama Village are nestled high in the Ponderosa pines, seven miles south of Rim Village. Mazama Campground is tucked away in the forest, seven miles south of Rim Village, just past the park's south entrance station near Highway 62.

Incredible wildlife including black bears, elk, deer, pine martins, and beavers. Oregon is full of hidden surprises. Whether you are experiencing Crater Lake, the Oregon Coast, or the magic of our local communities there are so many interesting things in our area to explore. Through the summer there will be multiple employee bonding experiences, adventures to town, hiking trips, artist experiences, and much more.

The Assistant Front Desk Manager is responsible for ensuring guests receive excellent customer service and Front Desk staff are delivering excellent customer service. Required to maintain excellent communication with guests and all other departments, including Tour directors and other staff to ensure excellent customer service standards. Must maintain high attention to detail and accuracy as well as a high-energy dedication to customer service, training, and staff development.

• Manage the day-to-day operations of the hotel while maintaining a forward looking perspective Integration of Front Desk, retail and housekeeping departments into a successful efficient operation
• Supervise up to 12 hourly staff per shift
• Ensure that staff is delivering excellent customer service
• Provide on-going customer service coaching and training to staff
• Responsible for monitoring comment card program
• Successfully respond to, resolve and record guest issues
• Support all staff, as requested
• Communicate with Housekeeping, Bell Staff and F&B to facilitate the highest level of guest service
• Assist Operations and Front Desk Manager in ensuring that staff adheres to policies and procedures
• Assist Operations Manager with any projects or programs relating directly to customer service
• Assist Operations Manager with walks and moves, as required
• Ability to work a varied schedule
• Perform all functions of a Front Desk agent as required
• Perform all functions of a Front Desk supervisor as required
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
• Report to work on time and in complete uniform
• Other duties as assigned

• Two year degree in business related field or equivalent experience preferred.
• Must be fluent in English.
• Previous hospitality experience in large resort preferred.
• Previous Front Desk experience required.
• Computer literacy required.
• High School Diploma or equivalent is required.
• Proficient in Microsoft business applications.
• Previous experience with Springer-Miller Property Management System or like system desired.
• Valid driver's license and ability to operate motor vehicles is preferred
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.