Assistant Front Desk Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

The 15-story, 194-room hotel with over 7,000 square feet of meeting space and retail complex known as the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus is the focal point of development across an 88-acre parcel that will make this area of the city a vibrant and rewarding place to work, live and experience life.

The Johns Hopkins Medical Campus is a sprawling and well-respected collection of facilities that dominate Baltimore's northeastern landscape, where world-renowned doctors and researchers develop medicines and procedures on the leading frontiers of medicine—and work directly with patients. The knowledge and vitality that John Hopkins brings to the Greater Baltimore area contributes greatly to the quality of life here, and positons the Marriott Residence Inn East Baltimore as a "workplace of choice".

Be a part of this special undertaking and consider advancing your hospitality career at a brand-new hotel designed and built with vision, class and a commitment to quality: the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus. Apply online with us today!

Assistant Front Office Manager position that includes hourly pay plus overtime pay for any hours worked over 40 hours a week with manager benefits including being eligible for Manager annual bonus program. 

Duties & Responsibilities:

•    Manages all aspects of Front Desk operations for assigned shift. Work along with Front Desk Agents greeting all guests, assisting with check in/out process and handle all guest assistance concerns that come up during shift.
  •    Monitor performance and works with Front Office Manager on recommending corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures. Alert management of potentially serious issues.
  •    Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  •    Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
•   Communicate to staff any VIP or special needs or requests and follow up on execution.
  •   Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives. Manager labor costs and expenses within budget.
  •   Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
  •   Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies. Train appropriate staff on procedures for Front Desk to serve as a central communications point during emergency/crisis situations.
  •   Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
  •   Will serve as “manager on duty” primarily evenings and weekends.

Education:

High School Diploma or equivalent.

Experience:

One or more year’s front office/guest services experience preferably including supervisory experience, or an equivalent combination of education and experience.

Must speak fluent English.

Other:
•     Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties.
•     Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training
•     Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
•     Problem solving, reasoning, motivating, organizational and training abilities are sued often.

•     Ability to access and accurately input information using a moderately complex computer system.
•     Ability to stand, walk and continuously perform behind the Front Desk.
•     Ability to communicate professionally verbally and in writing.   

Position is required to work nights, weekends, and holidays.

Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day.  All employees, both management and hourly, must realize this face and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Drug test, back ground check, and reference checks are conducted upon job offer.