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Form of workThe Hilton Sedona Resort at Bell Rock is seeking an Assistant Spa Director. This luxurious property is surrounded by Sedona's famous red rocks and is less than a mile from the village of Oak Creek. This is an outstanding opportunity for an aspiring resort spa professional to advance their career and expertise with a world class facility, mentor and company.
What will I be doing?
The Assistant Director manages the daily activities Spa and Fitness Center. The Assistant Director helps oversee all aspects of the department including coaching and training staff, monitoring the facilities with the assistance of Engineering and Housekeeping, coordinating daily schedules for massages, treatments and fitness classes. Collaborates with the Director of Spa to create Spa Menus and a tasteful environment, is aware of current Spa market trends and is able to sell Spa Retail in a creative and successful manner. Also, will comply with any other additional requests that may arise pertaining to Spa and Activities duties.
Specific duties and qualifications:
- Oversee the daily operations of the spa opening and closing procedures.
- Providing excellent customer service to clients.
- Must have excellent organizational, interpersonal and administrative skills
- Answering phone calls, setting appointments, and greeting clients upon arrival.
- Drive service and retail sales by educating clients on products and services.
- Maintain a professional and impeccable spa environment for staff and clients.
- Must be able to work nights and weekends.
- Knowledge and experience in business, supervision, and management
- Outstanding interpersonal relationship building, employee coaching, and development skills.
- Work experience in a team-oriented workplace preferred.
- Demonstrated knowledge of basic economics.
- Demonstrated ability to serve as a knowledgeable resource to the organization's management team.
- Evidence of the ability to practice a high level of confidentiality.
- Excellent organizational skills.
- Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
- Maintain and restock inventory.
- Experience with Book4time and specific Hilton brand experience is highly desirable
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
