Assistant Director Financial Aid

Assistant Director, Financial Aid

Who we are:

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university situated on the coast of southern New England. Its a diverse and vibrant community of more than 8,800 students with campuses around the country and around the world. Within its five colleges, students immerse themselves in a transformative, career-focused education across the liberal arts and sciences, fine arts, business, engineering, public safety and public service. More than 100 academic programs are offered, all grounded in a long-standing commitment to collaborative, interdisciplinary, project-based learning.

Reporting to the Senior Associate Director of Financial Aid, the Assistant Director of Financial Aid will contribute to the Office of Financial Aid by being part of a team that provides frontline customer support and service regarding Financial Aid. The Assistant Director will also review aid files, process aid awards, and support the operation of the Financial Aid Office and the One Stop Office.

You Will:

• Assist with the management of the electronic processes associated with the different Financial Aid systems used on a daily basis.
• Perform needs analysis, packaging and verification of student Financial Aid awards and files
• Process Financial Aid for all students studying away from UNH including study abroad, co-op programs, etc
• Counsel students and families regarding aid applications, eligibility and programs
• Assist with student and parent loan processing
• Generate Financial Aid reports as needed
• Present Financial Aid information and workshops both on and off campus to a variety of audiences
• Remain informed and updated on state and federal Financial Aid regulations
• Assist the Office of Financial Aid by providing exceptional service to students and other customers, both internal and external, in person, online, and via phone and email
• Propose innovative solutions to issues identified during customer contact
• Research process improvements and implement efficiencies
• Promote teamwork, collaboration, and resource sharing across the Office of Financial Aid and other Enrollment Services areas

Additionally:

• Support the overall operation of the One Stop Student Financial and Registrar Services Office
• Perform other duties as assigned

You Need:

• Experience working with all electronic platforms used by Department of Education (COD, CPS, NSLDS, etc)
• Proficiency with the Microsoft suite of products including, but not limited to, Excel, Word, Outlook and Teams is required
• Bachelors degree preferred and two to four years of experience in a Financial Aid Office preferred equivalent experience may be considered in lieu of a degree
• Administrative experience in higher education desired
• Knowledge of Title IV Financial Aid regulations
• Understanding and comprehension of federal tax returns
• Experience with Banner preferred
• Experience with PowerFAIDS strongly preferred
• Experience working with difficult customers is required
• Professional presentation and demeanor is required
• Some occasional evening and weekend work is required
• Excellent verbal, written and interpersonal skills
• A commitment to enhancing the internal and external customer experience is required
• Ability to manage complex matters appropriately while meeting the needs of the customer and the University
• Excellent organizational skills and great attention to detail with the ability to prioritize and advance multiple tasks simultaneously
• Ability to work independently, utilize discretion and judgment daily, and take individual initiative as well as the ability to work as a collaborative team member

Whats In It for You:

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities
• Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Years); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable