Assistant Customer Service Manager

Inno Supps stands out as one of the fastest-growing companies in the supplement industry, specializing in natural sports, health, and wellness supplements. We take immense pride in our commitment to delivering exceptional Customer Service across all aspects of our business..

Currently, we are seeking a Customer Service Assistant Manager to join our team.

We are looking for candidates who:

Bring Enthusiasm and Positivity: At Inno Supps, every team member approaches their work with enthusiasm and maintains a positive attitude daily. We value dedication and continuous improvement, and we seek individuals who are eager to contribute their best selves to our dynamic work environment and grow alongside our company.

Excel in Communication: Our Customer Service Specialists play a crucial role in bridging the gap between our company culture and our valued customers. Successful applicants must possess excellent communication skills, both on the phone and via email. They should exude warmth, friendliness, and the ability to remain objective, especially when addressing potential customer concerns.

Thrive in a Fast-Paced Environment: Speed and precision are essential attributes for our team. Inno Supps operates in a fast-paced environment, and we rely on our employees to work efficiently while maintaining accuracy in their tasks.

Main Responsibilities:

• Respond to customer inquiries and resolve their issues via email, phone, or chat
• Assist customers with placing orders, tracking shipments, and processing returns
• Provide product information and recommendations to customers
• Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment
• Maintain accurate records of customer interactions and transactions
• Identify and escalate complex issues appropriately
• Stay up to date with product knowledge and industry trends to provide excellent Customer Service
• Meet and exceed customer satisfaction goals and performance metrics
• Continuously improve Customer Service processes and procedures
• QA

  Job Requirements:

• Willingness to learn every day and an excellent problem solver
• Minimum of 2 years experience in Customer Service
• Strong E Commerce background
• Strong problem-solving and decision-making abilities
• Effective time management skills
• Detail-oriented and accurate data entry
• Experience with CRM and ticketing systems
• Strong computer skills and the ability to learn new applications quickly
• 55/60+ WPM typing speed

• This is not a temporary filler job. If you are passionate about health and wellness, committed to providing exceptional Customer Service, and are excited about joining a rapidly growing company, we encourage you to apply for our Customer Service Specialist position. Your dedication and contributions will be valued as we collectively work towards achieving our goals.

  Join us in the pursuit of excellence at Inno Supps and be a part of our vibrant team. We look forward to welcoming individuals who share our values and commitment to customer satisfaction.

  Best,

  Hiring Manager