Assistant Cemetery Manager

Our associates celebrate lives. We celebrate our associates.
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Assist location management with the daily operations of a single Cemetery within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Operations 40 %

• Assist GM with the day-to-day activities ensuring on-time services and accurate interments.
• Assure the cemetery's operating practices comply with applicable federal and state regulations and Company policies
• Assist the GM with planning the location's community involvement events and develop new ideas to continue to improve the location's reputation and grow the business.
• In absence of the GM, fulfill necessary daily responsibilities and decision making
• Ensure cemetery maintenance is are clean, manicured, and in working order, budgeting appropriately for repairs including equipment and furniture

People Development 20 %

• Assist in associate training and development; ensure all associates stay up to date on Dignity University Courses
• Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration

Office Administration 40%

• Oversee support staff to ensure all Death Certificates and Life Insurance claims and forms are accurately completed and scanned to HMIS
• Conduct blind checks
• Process and complete all deliveries in HMIS
• All SOX Reports (Cemetery and Funeral Home)
• Code and pay all invoices for both cemetery and funeral home
• Manage memorial orders and installations
• Create a paperless environment at both the cemetery and funeral home by ensuring all files are scanned to HMIS
• Process all At-Need and Pre-Need Cemetery Contracts
• Process and file all Pre-Need funeral contracts with the Attorney General's office
• Process all payments for Cemetery and Funeral Home
• Update Property Inventory (HMIS / Maps/ Lot Books should all match)
• Assist in finance and expenses management; Run reports and identify trends to make observations and improvement suggestions

MINIMUM Requirements
Education

• High school diploma or equivalent
• Technical schooling diploma or Mortuary Science preferred

Experience

• Minimum five (3) years industry experience in the applicable discipline with progressively increased responsibilities
• Minimum (1) years of experience managing people or projects
• Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends
• Financial and business acumen
• Proficient in MS Office suite
• Excellent customer service skills
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Postal Code: 22042
Category (Portal Searching): Operations
Job Location: US-VA - Falls Church